Ingeniero de Soporte Técnico (Presencial en Toluca) at DXC Technology

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, IT ServicesIndustries

Requirements

Licenciatura en un área relacionada o combinación equivalente de educación y experiencia
Mínimo 1 año de experiencia en soporte técnico de hardware y software en sitio
Conocimientos técnicos y capacidad para análisis de datos
Habilidad para comunicarse efectivamente con usuarios finales
Conocimiento básico de OneDrive, Intune & Autopilot, redes (identificación de puertos, nodos), Microsoft Teams y Teams Rooms
Actitud de aprendizaje continuo y actualización tecnológica
Deseable: Certificaciones como CompTIA A+, ITSM, Power Apps, Microsoft Certified: Office 365 o Google Cloud Associate
Disponibilidad adicional en circunstancias especiales para garantizar la continuidad operativa

Responsibilities

Brindar soporte técnico básico como “smart hands” en infraestructura y aplicaciones, apoyando tareas rutinarias
Dar seguimiento adecuado a los SLA en la herramienta de tickets asignada (ServiceNow)
Ofrecer atención presencial a usuarios, aplicando habilidades de comunicación efectiva
Cumplir con las políticas del cliente y procedimientos estándar de TI
Soportar hardware y software (laptops, desktops, impresoras, teléfonos móviles, IP phones, salas de conferencia virtuales)
Atender incidentes tipo Break-Fix tanto en sitio como de forma remota
Participar en proyectos de negocio como asignaciones de infraestructura, renovación de equipos (PC Refresh), limpieza de dispositivos y respuesta a incidentes de ciberseguridad
Colaborar con el equipo para resolver retos y tareas operativas diarias
Apoyar en la creación y mantenimiento de documentación de procedimientos
Mostrar disposición para aprender y desarrollar experiencia en actividades de Field Services
Desarrollar habilidades técnicas mediante la experiencia práctica

Skills

Key technologies and capabilities for this role

ServiceNowIT SupportHardware SupportSoftware SupportBreak-FixPC RefreshCybersecurity ResponseInfrastructureUser SupportSLA Management

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is a fully onsite position located in Toluca.

What experience and education are required for this role?

A bachelor's degree in a related field or equivalent education and experience is required, along with at least 1 year of onsite technical support experience in hardware and software.

What technical knowledge is needed for this job?

Basic knowledge of OneDrive, Intune & Autopilot, networks (port and node identification), Microsoft Teams, and Teams Rooms is required, plus technical knowledge and data analysis skills.

What is the company culture like at DXC Technology?

DXC connects you with brilliant people who embrace change, and the role emphasizes collaboration with the team, continuous learning, and a proactive attitude toward technological updates.

What makes a strong candidate for this technical support role?

Strong candidates have the required education and experience, effective communication skills, a continuous learning attitude, and desirable certifications like CompTIA A+, ITSM, or Microsoft Office 365.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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