Infrastructure Services Analyst at DXC Technology

Taguig City, National Capital Region, Philippines

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Degree in Commerce or Computer Science or equivalent courses
Graduate of IT Course or related Courses (Bachelor’s degree or equivalent)
Knowledge or understanding of IT Operations, ITIL, service level management, project management
Six Sigma Certification is an advantage
6 months to 1 year experience in technical support
Core competencies: Worked with a team and acted as a good team player; 24*7 Operations Management; Stakeholder Management experience; Background in ITIL process preferred; Strong organizational, time management, and planning skills with strong attention to details; Customer-oriented, enthusiastic, courteous, assertive, and motivated; Strong interpersonal and leadership skills; Analytical and makes data-driven decisions; Presentation skills (PowerPoint); Ability to work on a flexible schedule (rotating, weekends, holidays); Ability to work across cultures, service lines, and levels; Excellent planning, coordination, command and control; Excellent verbal and written English communication skills
Skills: Incident Management; Strong organization skills; Good communicator; Stakeholder Management

Responsibilities

Monitors incident out of process and perform analysis; contact workgroup owner/supervisor, track root causes and actions; follow-up where needed
Track all actions and escalate as appropriate; invoke appropriate support to drive resolution; coordinate communication and collaboration between different support teams
Drives the resolution and avoidance of complaints related to service impacting Incidents
Focus on support of the account leadership to meet contractual obligations and performance targets
Maintains the appropriate level of authority within the client and DXC organizations to ensure the success of the incident resolution
Records timeline of events accurately throughout the life-cycle of the issue
Acts as the escalation point to obtain assistance with service restoration efforts for DXC managed services
Ensures SLAs are met for High priority incidents
Facilitates the recovery activities of technical and business incidents independently
Determines how incidents will be processed in support of a client, group of clients, or internal organization; ensures normal operations are restored as quickly as possible with least impact on the business
Directs, coordinates, and monitors day-to-day incident management activities

Skills

IT Operations

ITIL

Service Level Management

Project Management

Incident Management

Root Cause Analysis

SLA Management

Escalation Management

Six Sigma

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

Land your dream remote job 3x faster with AI

Try Jobo Free