Job Description: Infrastructure Engineer

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified - Compensation includes base salary, equity, and benefits. Actual base salaries are based on candidate-specific factors.]

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Position Overview

Cresta is on a mission to transform customer conversations into competitive advantages by leveraging AI and human intelligence. Our platform empowers contact centers to discover customer insights, automate processes, and enhance team productivity. Founded by pioneers from Stanford AI Lab, Google X, Waymo, Udacity, OpenAI, and Google Contact Center AI, Cresta is backed by top-tier investors and serves leading brands. Join us in revolutionizing the workforce with AI.

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About the Role

As a member of the infrastructure team, you will be responsible for designing, building, and advancing our core infrastructure. This role supports the engineering team's ability to execute quickly, productively, and securely within a collaborative yet autonomous environment. You will have a defined role with clear expectations and the freedom to pursue interesting projects.

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Responsibilities

• Developer Toolchain: Partner with engineers to build development tools that enhance developer workflows and deployment infrastructure.
• Cloud Infrastructure: Ensure the reliability of multi-cloud Kubernetes clusters and pipelines.
• Monitoring & Alerting: Implement and manage metrics, logging, analytics, and alerting for performance and security across all endpoints and applications.
• Infrastructure-as-Code: Develop and manage infrastructure-as-code deployment tooling and supporting services on multiple cloud providers.
• Automation: Focus on automating operations and engineering processes to optimize resource allocation.
• Machine Learning Infrastructure: Build and maintain ML infrastructure that enables AI teams to train, test, and deploy models on large-scale datasets.

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What We Are Looking For

• Experience: 5+ years of experience in DevOps, Site Reliability Engineering, Production Engineering, or an equivalent field.
• Programming Languages: Deep proficiency in coding languages such as Golang or Python.
• Kubernetes: Production experience with Kubernetes, including a deep understanding of its ecosystem and popular open-source tooling (e.g., cert-manager, external-dns). Experience with GPU-enabled clusters is a bonus.
• Kubernetes Templating: Production experience with Kubernetes templating tools like Helm or Kustomize.
• Infrastructure-as-Code (IaC): Production experience with IaC tools such as Terraform or CloudFormation.
• Cloud Providers: Production experience with AWS (IAM, S3, EC2, EKS). Experience with Google Cloud and Azure is a bonus.
• Databases: Production experience with database software such as PostgreSQL.
• GitOps: Experience with GitOps tooling such as Flux or Argo.
• CI/CD: Experience with CI/CD tools such as GitHub Actions.
• Security: Deep familiarity with container-related security best practices.

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Perks & Benefits

• Paid parental leave
• Monthly Health & Wellness allowance
• PTO: 28 days (in Berlin)

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Company Information

Cresta is a leading AI company transforming the contact center industry. Born from the Stanford AI lab, our platform combines AI and human intelligence. Our leadership includes Sebastian Thrun (co-founder/chairman), Ping Wu (CEO), and Tim Shi (co-founder). We are supported by investors like Andreessen Horowitz, Greylock Partners, and Sequoia, and our clients include Intuit, Cox Communications, Hilton, and Carmax. Cresta has been recognized by Forbes and Bain Consulting as a top private AI company.

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Application Instructions

[No specific application instructions provided in the original text. Please refer to the company's career page for details.]

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Disclaimer: Cresta has noticed an increase in recruiting impersonations. Be aware that scammers may attempt to access personal and financial information through fake interviews and offers. All Cresta recruitment communication will come from official Cresta channels.