Informatics Technical Service Specialist

Employment Type: Full-time

Location: Remote, United Kingdom > Maidenhead

Job Family: Support Services

Division: CRLB Core Lab

Travel: Yes, 75% of the Time

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Position Overview

Abbott is a global healthcare leader dedicated to creating breakthrough science to improve people’s health. We are constantly looking towards the future, anticipating changes in medical science and technology. This position is within the Core Diagnostics Division, which provides diagnostic solutions used in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions.

As the Informatics Technical Service Specialist, you will play a key role in driving the IT implementation for Abbott Diagnostics laboratory software solutions, delivering excellent technical professional service and training. You will work closely with regional/local sales teams and Informatics Sales colleagues to develop and profitably grow existing customer accounts.

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Responsibilities

• Ensure all IT implementation projects are delivered and executed as per the Statement of Work.
• Assist in the preparation of Statement of Work documents, ensuring all relevant information is captured.
• Specify appropriate hardware solutions for IT solutions and liaise with third-party IT hardware providers where appropriate.
• Perform software-related installation and configuration processes.
• Deliver structured software application product training to end-users.
• Support post-sales IT activities and provide expert knowledge.
• Support the procurement process by providing technical information.

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Requirements

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines, OR relevant experience installing, configuring, and/or maintaining diagnostics laboratory informatics applications.

Required Experience:

• Proven track record in Healthcare with an emphasis on customer-facing post-sales IT support.
• Excellent IT functional expertise, IT product, and industry knowledge in Laboratory Medicine.
• Willingness to travel frequently.

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What We Offer

As expected from a global healthcare company, Abbott offers a fantastic range of benefits, including:

• Competitive salaries
• Superb defined contribution pension scheme
• Private healthcare
• Life assurance
• Flexible benefits scheme

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About Abbott

Working at Abbott means you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

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Note: The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.