Inflight Supervisor On Duty at Breeze Airways

Cottonwood Heights, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aviation, AirlinesIndustries

Requirements

4+ years leading a diverse workforce
3+ years flight attendant experience
Ability to obtain and maintain current Breeze Airways Flight Attendant Certification
Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
Self-starter must have a positive attitude and strong desire for success
Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
Strong knowledge of the Flight Attendant Manual (FAM), FAA, TSA, DOT regulations, and Demonstrated knowledge of the FAPB
Must pass a DOT pre-employment drug test
Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
Outstanding leadership capabilities, with ability to lead, train, and motivate
Competent in interpersonal communications (soft skills), collaboration, critical-thinking, and problem solving
A self-starter with excellent verbal and written communication skills
Excellent work ethic
Preferred Qualifications
4-year degree or equivalent work experience

Responsibilities

Serve as the liaison between Inflight Services Field Supervisors, Crew Services, Airport, Dispatch, Tech Ops, and Flight Operations to contribute to a smooth and successful operation
Represent Inflight Services as directed in various meetings and committees, including all daily operational calls
Support communications by identifying impacted Flight Attendants, alerting field supervisors, coordinating contact, and prioritizing responses
Provide post event care to flight attendants through wellness checks
Follow up with Flight Attendants and Inflight Leadership on guest complaints, ensuring they are addressed and escalated as necessary
Respond to Inflight related operational delays, ensuring accurate reporting and timely follow up
Represent Inflight Services on operational bridge calls, providing Flight Attendant impact insight, contributing solutions, and ensure Inflight considerations are effectively communicated
Serve as a resource for Flight Attendants by providing guidance and support in the absence of field leadership or during irregular operations
Provide after hours Help Desk support for Flight Attendants, addressing questions, comments, and concerns
Deliver daily operational recaps to leadership regarding emergency response, Flight Attendant staffing, and Flight Attendant issues handled or ongoing during shifts
Partner with other operational departments on investigation requests
Track and analyze Flight Attendant reliability and attendance trends
Issue corrective action and deliver coaching as appropriate, working with People Services and Inflight Leadership
Manage Crew Pull process for incidents and accidents by triaging and managing conflicting priorities
Additional duties as assigned

Skills

Crew Coordination

Operational Communications

Irregular Operations Management

Cross-Functional Liaison

Flight Attendant Support

Performance Tracking

Incident Response

Guest Complaint Handling

Breeze Airways

Affordable air travel for underserved cities

About Breeze Airways

Breeze Airways provides affordable air travel options to underserved cities, catering to both leisure and business travelers. The airline focuses on delivering a seamless travel experience, ensuring high customer satisfaction. Breeze Airways operates on a low-cost model, generating revenue through ticket sales and additional services like baggage fees and seat selection. By maintaining operational efficiency, the airline aims to keep costs low and make air travel accessible to a wider audience.

Salt Lake City, UtahHeadquarters

2018Year Founded

$275.6MTotal Funding

DEBTCompany Stage

Automotive & TransportationIndustries

1,001-5,000Employees

Benefits

Health, vision & dental

HSA with Breeze Employee Match

401K

PTO

Travel on Breeze and other Airlines too!

Risks

Competition from low-cost carriers like Spirit and Frontier threatens Breeze's market share.

Rising fuel costs could impact Breeze's operational costs and profitability.

Pilot shortages may lead to flight cancellations or delays for Breeze Airways.

Differentiation

Breeze Airways targets underserved cities with affordable, convenient air travel options.

The airline leverages advanced weather data for improved operational efficiency and passenger satisfaction.

Breeze focuses on a seamless travel experience with low-cost flights and ancillary revenue.

Upsides

Increased demand for domestic travel boosts Breeze's low-cost carrier popularity.

Expansion to secondary airports offers Breeze lower operational costs and less congestion.

Partnership with The Weather Company enhances Breeze's operational efficiency and safety.

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