Industrial Maintenance Technician at Intercom

Madison, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Metals Recycling, Industrial ManufacturingIndustries

Requirements

Ability to read, understand, and speak English
Knowledge of single and 3 phase electricity up to 480 volts, including the use of a multimeter for troubleshooting
Ability to read electrical and hydraulic schematics and diagrams
Operate hand and power tools including grinders, saws, drills, etc
Ability to accept direction and communicate clearly with supervisors, peers, and other employees
Self-motivated and capable of completing activities with minimal supervision
Completion of Industrial Maintenance or other relevant course, or 5 years minimum equivalent experience
Experience with hydraulic systems is a plus
Physical abilities: frequently standing, walking, reaching, using hands and fingers; occasionally sitting, kneeling, stooping, climbing; lifting/carrying up to 50 lbs.; talking/hearing; good close vision, distance vision, color vision, and focus adjustment

Responsibilities

Perform preventative and repair maintenance on machinery, equipment, physical structures, pipe, and electrical systems
Dismantle, install, test, and troubleshoot machinery and equipment
Document preventative and repair maintenance as instructed
Metal repair and fabrication
Install and repair electrical apparatus and components
Maintain work area in safe, neat, and orderly condition
Display a constructive, helpful attitude and promote a positive working environment
Conduct minor repairs on forklifts, bobcats, and excavators such as pins, hydraulic hoses, etc
Other duties as assigned by the Maintenance Manager or as necessary to ensure effective and efficient plant operations

Skills

Key technologies and capabilities for this role

Preventative MaintenanceElectrical RepairHydraulic SystemsMultimeterElectrical SchematicsHand ToolsPower ToolsMetal FabricationForklift RepairTroubleshooting

Questions & Answers

Common questions about this position

What is the salary range for the Industrial Maintenance Technician position?

The salary range is $50,000-$70,000 annually, plus annual performance review and bonus.

What benefits are offered for this role?

Benefits include 100% company-paid medical, dental, vision, short-term and long-term disability, $25K life insurance, accelerated paid vacation time, and 401(k) with generous company match after one year.

Is this position remote or on-site?

This is an on-site position.

What skills and qualifications are required for this role?

Required skills include knowledge of single and 3-phase electricity up to 480 volts with multimeter use, ability to read electrical and hydraulic schematics, operating hand and power tools, completion of Industrial Maintenance course or 5 years equivalent experience, and self-motivation with minimal supervision. Experience with hydraulic systems is a plus.

What makes a strong candidate for this maintenance technician position?

Strong candidates demonstrate a constructive, helpful attitude, promote a positive working environment, communicate clearly, accept direction, and can work independently with minimal supervision.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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