[Remote] Multi-Vendor Siemens X-ray Technical Support Engineer at GE Healthcare

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience with Siemens X-ray/Vascular products (Axiom Artis, Artis Zee, Artis Q, Artis Zeego, Pheno, and Icono)
Experience with Rad, R & F, Portable X-Ray (mobilette family) preferred
Field experience providing technical support to Field Engineers (FSE’s), Client Service Technicians (CST’s), and Customers
Knowledge of modality products, service expertise, and tools
Experience with GEHC escalation process
Experience with "Gameplan" tool
Experience contributing to Problem Solution Database (PSDB)
Experience with business process improvement
Experience with remote service capabilities
Experience coaching and training Field Engineers
Knowledge of Networking / Dicom / Insite / PACS / OS field service experience
Experience using Siebal Customer Relationship Management (CRM) software and other remote tools

Responsibilities

Provide remote and on-site technical support for Siemens X-ray/Vascular products
Utilize field experience and knowledge to provide technical support to FSE’s, CST’s, and customers
Maintain up-to-date knowledge of modality products, service expertise, and tools
Utilize the GEHC escalation process to resolve customer issues
Utilize the "Gameplan" tool to drive service effectiveness
Contribute knowledge articles to the Problem Solution Database (PSDB)
Contribute to the improvement of productivity tools
Support Material controls and Purchased Service cost reduction initiatives
Act as a change agent/field "advisor" in areas such as product serviceability and reliability
Manage and support improvements in business processes
Coach and train FSE’s to ensure technical and customer skills are up to date
Serve as subject matter expert (SME) for FSE modality training
Identify field process improvements
Identify field quality improvements
Travel to customer sites to support field coaching, mentoring, and customer escalations
Maintain and enhance modality knowledge
Ensure compliance with GE Healthcare (GEHC) Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations

Skills

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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