[Remote] Multi-Vendor Siemens X-ray Technical Support Engineer at GE Healthcare

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Expertise on Siemens X-ray/Vascular products: Axiom Artis, Artis Zee, Artis Q, Artis Zeego, Pheno, and Icono
Preferred experience with Rad, R & F, Portable X-Ray (mobilette family)
Successful, effective field experience and knowledge for technical support
Up-to-date knowledge of modality products, service expertise, and tools
Knowledge and experience in Networking / Dicom / Insite / PACS / OS field service
Knowledge and experience using Siebel Customer Relationship Management (CRM) software and other remote tools
Awareness of and compliance with GE Healthcare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
Willingness to travel to customer sites

Responsibilities

Provide remote and on-site technical support for specified Siemens products (and preferred variety of Rad, R & F, Portable X-Ray)
Provide technical support to Field Engineers (FEs), Client Service Technicians (CSTs), and customers, including remote and onsite support
Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status
Utilize GEHC escalation process, working with local customer and CSO stakeholders to define and implement corrective action plans
Utilize “Gameplan” tool to drive service effectiveness and contribute knowledge articles to Problem Solution Database (PSDB)
Contribute to improvement of productivity tools through idea generation, workout attendance, and small projects
Support Material controls and Purchased Service cost reduction initiatives for the modality
Act as change agent/field "advisor" in product serviceability, reliability, quality trend analysis, productivity programs, national modality program execution, and new product introduction support
Manage and support improvements in business processes to maximize competitiveness, including leveraging remote service capabilities
Coach and train FEs to ensure technical and customer skills are up to date; serve as SME for FE modality training; assist in developing new training content and act as adjunct instructor for Multi-Vendor Instructor-Led training courses
Identify field process improvements (e.g., pre-PM work, PM cycle time, remote TTR work, field-based technical training)
Identify field quality improvements, including hazardous/non-hazardous complaints via Trackwise
Travel to customer sites for field coaching, mentoring, Field Based Training (FBT), and customer escalations (CSOs)
Maintain and enhance modality knowledge

Skills

Key technologies and capabilities for this role

Siemens X-rayAxiom ArtisArtis ZeeArtis QArtis ZeegoPhenoIconoRadR&FPortable X-RayMobiletteTechnical SupportField ServiceEscalation ManagementGameplanPSDB

Questions & Answers

Common questions about this position

Is this a remote or on-site position?

The role involves providing both remote and on-site technical support to Field Service Engineers, Client Service Technicians, and customers.

What specific products or expertise is required for this role?

Expertise is required on Siemens products including Axiom Artis, Artis Zee, Artis Q, Artis Zeego, Pheno, and Icono, with preferred experience in a variety of Rad, R & F, and Portable X-Ray (mobilette family).

What salary or compensation does this position offer?

This information is not specified in the job description.

What is the company culture like at GE HealthCare?

GE HealthCare fosters an innovative environment where every voice makes a difference, emphasizing service excellence, customer satisfaction, and turning ideas into world-changing realities to build a healthier world.

What makes a strong candidate for this Technical Support Engineer role?

Strong candidates have field experience with Siemens X-ray/Vascular products, up-to-date knowledge of service tools, coaching skills for Field Engineers, and the ability to act as a subject matter expert and change agent in service improvements.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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