Industrial Engineer at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, WarehousingIndustries

Requirements

Bachelor’s degree in Industrial or Mechanical Engineering, or a related field; a graduate degree in engineering, project management, or operations management is a plus
3-10 years of experience in operational excellence, engineering, or performance improvement roles
2 years of experience in an automated warehouse or HUB environment
Proficient in AutoCAD; experience with simulation software is a plus
Advanced skills in Excel, with a detail-oriented and data-driven approach
Detail-oriented and data-driven, with a proven ability to hold stakeholders accountable
Willingness to travel to various stations across Canada
Valid driver’s license and access to a personal vehicle
Bilingual in French and English is preferred for effective communication with diverse teams
Based in Montreal, Canada

Responsibilities

Develop and enhance physical operational flows and automation strategies across multiple sites, ensuring efficiency and effectiveness in sorting and loading processes
Collaborate with facility and operations teams throughout the justification, design, implementation, testing, and go-live phases of new, expanded, and relocated stations
Play a key role in establishing and refining operating standards for core activities, contributing to a culture of continuous improvement
Enhance manual sorting processes for small and non-conveyable parcels by improving ergonomics, material handling equipment, and health & safety protocols
Analyze throughput, operational costs, and quality metrics to define thresholds for sorting based on volume, building specifications, and parcel mix
Assist operations and procurement teams in the analysis, justification, and selection of diverse material handling equipment, including forklifts, pallet jacks, and conveyors
Interface with automation providers and industry partners to explore innovative solutions that meet short, medium, and long-term operational needs
Provide insights during the RFI, RFP, and RFQ processes related to automation and material handling equipment
Regularly visit delivery stations and sortation hubs to understand operations firsthand and secure buy-in from the operations team on key initiatives
Act as a consultant for operations management teams, offering expertise and guidance

Skills

Industrial Engineering

Process Optimization

Automation Strategies

Material Handling

Ergonomics

Throughput Analysis

Operational Standards

Continuous Improvement

RFI

RFP

RFQ

Warehouse Operations

Conveyors

Forklifts

Pallet Jacks

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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