Individual Giving and Donor Experience Manager at The Baltimore Banner

Baltimore, Maryland, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Nonprofit, JournalismIndustries

Requirements

3–5 years of professional experience in nonprofit fundraising, with an emphasis on individual giving and digital campaigns
Proven track record in planning events and stewarding donors
Demonstrated ability to manage donor portfolios, upgrade annual donors, and grow major gift pipelines
Strong analytical skills with experience using data to shape donor strategy
Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse donor audiences
Knowledge of Blackbaud NXT, Mailchimp, and DonorSearch would be a significant asset, along with experience using digital fundraising tools and web content management systems
Strategic thinker with the ability to execute tactically
Results-oriented and motivated by measurable outcomes
Skilled relationship builder with strong interpersonal and collaboration abilities
Creative problem-solver with a passion for innovation in donor engagement

Responsibilities

Develop best practices and annual plan for digital and direct mail fundraising campaigns
Expand digital fundraising across multiple platforms to support and exceed revenue targets
Enhance the organization’s digital presence to drive donor engagement and ensure messaging aligns with brand guidelines
Utilize data and analytics to monitor and improve the donor journey, increasing response rates, donor retention, and donor diversity
Establish and track key performance metrics for digital engagement, adjusting strategies for maximum impact
Manage a dynamic portfolio of 50–75 individuals who qualify for the Founding Member program ($2,500+)
Each month, identify 10–15 potential upgrades to move into the major giving pipeline ($10,000+)
Create personalized messages and experiences for donors, using data to guide how and when we connect with them
Build and deliver a first-class donor experience for the Founding Member program
Develop innovative donor engagement strategies and programs to strengthen relationships and grow long-term support
Collaborate to ensure consistent stewardship practices for donors at all levels
Lead the planning, design, and execution of donor-focused events (both in-person and virtual) that cultivate, engage, and steward donors
Partner with internal teams and external vendors to deliver seamless, mission-driven events aligned with philanthropy’s event strategy
Curate unique experiences for the Founding Member program and other donor segments to deepen relationships and inspire increased giving
Oversee event follow-up to identify and build new relationships, while also deepening existing relationships

Skills

Key technologies and capabilities for this role

Digital FundraisingDirect Mail CampaignsDonor Portfolio ManagementData AnalyticsFundraising StrategyDonor StewardshipDonor EventsMajor Gifts PipelinePerformance MetricsDonor Engagement

Questions & Answers

Common questions about this position

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Manager of Individual Giving & Donor Experience role?

The role requires strategic thinking, data-driven decision-making, hands-on execution, data and analytics utilization, and skills in digital fundraising, donor portfolio management, and event planning.

What is the company culture like at The Baltimore Banner?

The Baltimore Banner is recognized as one of Baltimore's Best Places to Work, with a growing and evolving organization that values exceptional donor experiences and mission-driven teamwork.

What makes a strong candidate for this position?

Strong candidates will have experience in fundraising strategy, digital and direct mail campaigns, donor portfolio management for high-value donors, data analytics for donor journeys, and planning donor events.

The Baltimore Banner

Digital news platform for Baltimore and Maryland

About The Baltimore Banner

The Baltimore Banner is an ideal workplace for those passionate about leveraging digital technology to inform and engage with communities. As a leading digital platform for local news in Baltimore and Maryland, the organization excels in comprehensive coverage across various domains, including politics, education, sports, and culture. This company fosters a vibrant culture where employees can thrive by staying at the forefront of digital news innovation and community engagement.

Baltimore, MD, USAHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

EntertainmentIndustries

51-200Employees