Incident Management Tier 2 Internship at Hewlett Packard Enterprise

Heredia, Heredia, Costa Rica

Apply Now

Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

Pursuing a Bachelor's degree in Systems Engineering (networking information, data networking) or relevant technical field
Knowledge of networking technologies including the OSI Model, IP addressing, network routing, Wi-Fi, and authentication
Networking fundamentals certification (e.g., CCNA, ARUBA, or JUNIPER) or relevant college studies in technical fields
English level 90% with excellent verbal and written communication skills
Excellent analytical and problem-solving skills and great customer service skills
Relevant industry qualifications where applicable
Software and hardware knowledge of computing, storage, and peripheral devices
Familiarity with network circuits, switching equipment, SDWAN technology, and satellite communications (preferred)
Understanding of generative Artificial Intelligence (AI) and Site Reliability Engineering (SRE)
Experience with phone handling systems such as Genesys (if applicable)
University student actively enrolled and typically working during school breaks

Responsibilities

Successfully resolve networking technical issues (hardware and software, wired and wireless) from incoming internal alerts (proactive) and external business contacts (reactive phone calls)
Respond to service, product, technical, and customer-relations questions on features, specifications, repairs, current and discontinued products, parts, and options based on customer entitlement
Use networking tools to proactively assist Network as a Service (NaaS) customers in avoiding or reducing network problems by reviewing and resolving complex business issues
Proactively assist internal or external businesses and end users to avoid problem occurrence
Understand and work within an organization modeled on the ITIL framework
Work accurately and drive organizational results required by customer Statement of Work (SOW)
Lead resolution activities with escalated customers
Focus on one or more product lines (e.g., proactive, reactive, storage, enterprise systems)

Skills

Networking

Systems Engineering

Incident Management

Troubleshooting

Wireless Networking

Hardware

Software

Network as a Service

NaaS

Customer Support

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free