Senior Manager, Incident Reponse
Vultr$150,000 - $225,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, SaaS, Audit, AccountingIndustries
Requirements
- 5+ years of experience in DevOps, Site Reliability Engineering, or Technical Operations within a SaaS environment
- Hands-on experience with incident management and response — or a strong desire to grow into that specialization
- Solid understanding of cloud infrastructure (AWS preferred) and monitoring stacks (New Relic, Datadog, Grafana, Prometheus)
- Proven ability to collaborate cross-functionally under pressure, aligning multiple teams toward a common resolution goal
- Familiarity with workflow and alerting tools (PagerDuty, JIRA, Slack/Teams integrations)
- Strong written and verbal communication skills; able to translate technical detail into clear, actionable updates
- Calm, structured problem-solver who thrives in fast-paced, high-stakes environments
Responsibilities
- Act as the central point of contact during live incidents, ensuring rapid assessment, prioritization, and coordination across engineering, DevOps, and product teams
- Integrate and optimize tooling (PagerDuty, JIRA, New Relic, AWS CloudWatch, Microsoft Teams) to streamline detection, alerting, and response workflows
- Partner with engineering and platform teams to build proactive monitoring, alert thresholds, and automation that reduce noise and accelerate root cause identification
- Ensure clear, timely communication during incidents internally and externally covering impact, mitigation, and next steps
- Lead post-incident reviews (PIRs/RCA) to extract learnings, document root causes, prepare customer facing RCA reports and drive long-term reliability improvements
- Track uptime, latency, and incident metrics; use this data to advocate for reliability-focused initiatives
- Strengthen incident management processes through automation, playbooks, and integrations that empower engineers to respond confidently and consistently
Skills
PagerDuty
JIRA
New Relic
AWS CloudWatch
Microsoft Teams
DevOps
SRE
incident management
root cause analysis
monitoring
automation
playbooks
Caseware
Provides software for audit and practice management
About Caseware
Caseware provides software solutions focused on audit, assurance, and practice management, primarily for the financial and accounting sectors. Its main product, Caseware Cloud, is a cloud-based platform that enables firms to securely store files, collaborate effectively, and manage their operations efficiently. This platform organizes data, making it easily accessible and simplifying the audit process. Unlike many competitors, Caseware operates on a subscription model, ensuring clients receive continuous updates and support. The company's goal is to help clients gain deeper insights and operate more efficiently, ultimately driving success for both the clients and Caseware itself.
Toronto, CanadaHeadquarters
1988Year Founded
GROWTH_EQUITY_VCCompany Stage
Enterprise Software, Financial ServicesIndustries
501-1,000Employees
Benefits
Hybrid Work Options
Flexible Work Hours
Risks
Integration of LeaseJava may face operational challenges with existing systems.
Data privacy risks arise from the Validis partnership's data processes.
Resistance to AI tools like AiDA may slow market adoption.
Differentiation
Caseware offers cloud-based solutions for audit and financial reporting processes.
The company integrates AI-driven tools like AiDA to enhance auditing efficiency.
Caseware's acquisition of LeaseJava expands its lease management capabilities.
Upsides
Growing demand for cloud solutions boosts Caseware's market potential.
Partnerships with Validis and Xero enhance data management and market reach.
Increased tech investments in accounting firms align with Caseware's offerings.
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