Implementation Specialist at Auctane

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Logistics, ShippingIndustries

Requirements

A minimum of 1-year experience within Metapack and/or eCommerce or logistics space
Ability to manage multiple clients and projects/tasks simultaneously
Customer interaction on a technical and non-technical basis
Very good attention to detail
Proficient in spoken and written English
Strong communication and influencing skills to manage customer expectations
Proactive thinker and problem solver, works on own initiative with limited supervision (often off-site)
Excellent time management and organisational acumen
Troubleshooting: responsibility for detecting potential issues and implementing solutions when issues threaten to delay the timeline or impact budget or business operations
Configuration: configure the application based on implementation plan (no development language knowledge required)
Project Management: responsible for providing stakeholders with updated implementation plans, including project plans, statements of work, communications documents, project initiation documents, etc

Responsibilities

Provide technical, business consulting and product expertise to customers
Learn about e-commerce and logistics processes and datasets
Liaise with customers and carriers throughout the project lifecycle, from kick-off to post-go-live support
Produce and maintain customer-facing project documentation in accordance with the Delivery Framework
Facilitate technical discussions and integrations by introducing APIs
Learn how to use and troubleshoot queries (e.g., SOAP XML and REST JSON issues)
Follow internal processes/instructions and shadow more senior team members
Develop, update, maintain, and produce content for knowledge bases and FAQs
Compose technical articles in response to carrier and retailer inquiries and new product releases
Identify areas for process improvement within the Professional Services organisation and make recommendations to Management

Skills

Key technologies and capabilities for this role

e-commercelogisticsAPIsSOAP XMLREST JSONproject documentationtroubleshootingintegrations

Questions & Answers

Common questions about this position

What experience is required for the Implementation Specialist role?

A minimum of 1-year service within Metapack and/or eCommerce or logistics space is required, along with customer interaction experience on technical and non-technical basis.

What key skills are needed for this position?

Key skills include strong communication and influencing skills, very good attention to details, proactive problem-solving with limited supervision, and excellent time management.

What is the company culture like at Auctane?

Auctane has a flat and open engineering culture where data and evidence beats opinion and hierarchy, with autonomous cross-functional teams empowered to deliver strategy independently.

Is this role remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Auctane

Provides shipping and logistics technology solutions

About Auctane

Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.

4301 Bull Creek Rd, Austin, TX 78731, USAHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Data & AnalyticsIndustries

1,001-5,000Employees