Implementation Manager at VTS

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate Technology, SaaSIndustries

Requirements

Prior experience in project management and SaaS
Strong communication skills
Ability to operate independently
Enjoy structured execution, detailed workflows, and completing tasks to keep projects moving
Located in New York, NY, and able to work from the office four days a week
High attention to detail
Ability to balance recurring task-driven work with end-to-end project ownership
Flexibility to support both LMD and Activate projects

Responsibilities

Work cross-functionally across teams at VTS to support a consistent client experience from pre-sale through implementation and early adoption
Plan, schedule, and manage project timelines from kickoff through go-live while ensuring milestones are delivered on time and within scope
Support technical onboarding including client data collection, data ingest coordination, integration reviews, validation, and troubleshooting
Facilitate recurring project touchpoints to ensure clients are meeting requirements and progressing toward approval and adoption
Create clear and structured implementation plans based on client goals, including data workflows, automation opportunities, and recommended processes
Manage hands-on implementation tasks such as reviewing data, updating configurations, preparing documentation, coordinating follow-ups, and executing process checklists
Collaborate with internal teams to escalate blockers, resolve issues, support UAT, and ensure a smooth handoff into ongoing support
Flex between LMD and Activate projects as needed while maintaining a consistent delivery standard

Skills

Key technologies and capabilities for this role

Project ManagementSaaSClient OnboardingData IngestionIntegrationTroubleshootingWorkflow ManagementCross-functional CollaborationTimeline ManagementStakeholder Communication

Questions & Answers

Common questions about this position

What is the work location and office requirement for this role?

This role is located in New York, NY, and requires working from the office four days a week.

What benefits does VTS offer?

VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, a 401(k) plan, monthly happy hours, and wellness events.

What skills and experience are required for the Implementation Manager role?

Prior experience in project management and SaaS, strong communication skills, and the ability to operate independently are required. The role suits those who enjoy structured execution, detailed workflows, and maintaining high attention to detail.

What is the company culture like at VTS?

VTS values striving for excellence with executive coaches and training programs, being customer obsessed which extends to employees, and fostering a fun environment with monthly happy hours and wellness events.

What makes a strong candidate for this Implementation Manager position?

A strong candidate has prior project management and SaaS experience, excels in communication and independent work, and thrives in structured execution with attention to detail while managing end-to-end projects.

VTS

Software solutions for commercial real estate

About VTS

VTS offers software solutions for the commercial real estate (CRE) industry, focusing on leasing, asset management, and marketing. Its platform centralizes portfolio data, providing real-time insights that help clients make informed decisions and improve efficiency. VTS stands out with its subscription-based model and features like the VTS Market solution, which enhances tenant engagement through data analytics. The company's goal is to empower CRE revenue teams to optimize performance and increase revenue.

New York City, New YorkHeadquarters

2012Year Founded

$296.3MTotal Funding

SERIES_ECompany Stage

Enterprise Software, Real EstateIndustries

501-1,000Employees

Benefits

Be Taken Care Of - VTS offers competitive compensation, comprehensive health benefits (including dental and vision), flexible vacation time and a 401(k) plan.

Parental Leave - 16 weeks 100% paid parental leave to the primary caregiver and 6 weeks 100% paid parental leave to the secondary caregiver.

Wellness - Dedicated monthly wellness events to promote physical and mental well-being.

Executive Coaching - Dedicated executive coaches on-site available to all employees, no matter what role you have in the company.

Own a Piece of Something Big - Be an owner of the company you’re building with our equity packages.

Never Stop Learning - Benefit from a culture that promotes new learning. VTS regularly hosts informal education sessions and provides an allowance for external courses.

Risks

Emerging proptech startups may erode VTS's market share with similar SaaS solutions.

Economic downturns could reduce demand for VTS's leasing and asset management platforms.

Data privacy concerns may impact VTS's ability to utilize data for analytics.

Differentiation

VTS unifies owners, operators, brokers, and customers in a single real estate platform.

VTS Activate Workplace enhances employee engagement with personalized, branded workplace experiences.

VTS 4 uses AI to predict tenant demand 6-9 months ahead of leasing activity.

Upsides

VTS's platform manages over 13 billion square feet, showcasing its extensive market reach.

The launch of VTS Activate Multifamily expands VTS's presence in the residential sector.

Demand for office space is growing, with VTS's VODI indicating positive leasing trends.

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