OpenGov

Implementation Analyst - Procurement

Chicago, Illinois, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries

Requirements

Candidates should have at least 2 years of experience in software implementation, strong product knowledge, and expertise in customer engagement. Familiarity with governmental processes across multiple states is preferred, along with the ability to gather and communicate customer feedback effectively.

Responsibilities

The Implementation Analyst will drive and manage new customer implementations from start to finish, providing guidance and support throughout the process. They will be the primary technical point of contact for new customers, interact directly with government leaders, and work with cross-functional teams to enhance customer workflows. Additionally, they will collaborate with the engagement team to ensure a consistent customer experience and develop best practices for future implementations.

Skills

Data Requirements Gathering
Technical Platform Configuration
Administrator Training
Governmental Processes
Process Simplification
Process Enhancement
Process Automation
Customer Support
Data Environment Expertise
Customer Vertical Expertise

OpenGov

Cloud-based software for government organizations

About OpenGov

OpenGov provides cloud-based software solutions tailored for the public sector, focusing on strategic budgeting, planning, permitting, licensing, and code enforcement. Their products help government organizations transition from paper-based processes to digital workflows, significantly reducing the time and resources needed for tasks like budget creation, which can be completed in half the usual time. OpenGov stands out from competitors by leveraging extensive experience in the public sector to address specific challenges faced by local governments, such as outdated systems and the need for transparency. The company's goal is to empower government leaders with better data analysis tools to enhance decision-making and improve engagement with constituents.

Key Metrics

Redwood City, CaliforniaHeadquarters
2012Year Founded
$221.8MTotal Funding
ACQUISITIONCompany Stage
Data & Analytics, Government & Public SectorIndustries
501-1,000Employees

Benefits

Competitive Salary
Work from Anywhere
Unlimited Vacation
Mission-Driven Colleagues
World-Class Healthcare
Professional Development
Family Matters
Amazing Customers

Risks

Increased competition from other SaaS providers targeting the public sector.
Integration challenges from iGovServices acquisition may disrupt existing services.
Reliance on cloud solutions makes OpenGov vulnerable to service outages.

Differentiation

OpenGov specializes in cloud-based solutions tailored for the public sector.
The company offers strategic budgeting, permitting, and licensing software for governments.
OpenGov's software reportedly halves the time needed for budget creation.

Upsides

Growing demand for cloud solutions as governments modernize outdated systems.
Acquisition of iGovServices expands OpenGov's offerings into tax and revenue management.
Rising adoption of electronic bidding systems enhances OpenGov's procurement solutions.

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