Hybrid Cloud Engineer at Sysco

Crumlin, Northern Ireland, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, FoodserviceIndustries

Requirements

Extensive experience supporting Enterprise Infrastructure
Experience working in a third Line IT Support team with ability to diagnose and troubleshoot technical issues
Excellent communication skills and attention to detail
Ability to work calmly and methodically under pressure
Competent in cloud platform management – Azure/AWS
Competent in ITIL
Competent in virtualisation platform management - Nutanix/VMWare/Hyper-V
Experience with Storage Management – Dell Compellent/PowerStore/PowerScale, HPE Nimble, Software defined
Experience with Hardware platform management – Dell/HP Server & Storage hardware
Experience with Windows Server management including Roles & Features (Active Directory / DNS / DHCP / Group Policy / Certificate Services)
Highly beneficial: Working knowledge of backup products/strategies, network infrastructure, High Availability infrastructure, Disaster Recovery and Business Continuity strategies

Responsibilities

ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring tickets are resolved to the end user’s satisfaction
Work across several infrastructure technologies - compute, storage, cloud, remote desktop etc
Follow change management process to document, implement and verify changes
Pro-active research, diagnosis, troubleshooting, and identification of solutions to resolve system issues
Documentation and knowledge transfer of solutions to peers and end users
Taking ownership of reported issues, taking them through to a successful conclusion
Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams/vendors to ensure they are resolved within SLA
Remediate vulnerabilities identified by Cyber scanning tools or vendor security bulletins
Contribute and develop the team knowledge base
Mentoring, coaching and point of escalation for team members
Environment Monitoring - Working knowledge of the process, key components, and functionality of a monitoring solution
Preparation of accurate and timely reports
Participation in projects for new acquisitions and new/updated solutions including architecture reviews, implementation tasks and transition into support duties
Maintain and build relationships with teams located in different geographical regions (EMEA, NA, LATAM, APAC)
Assist with the effort to globalize Sysco’s infrastructure services
Participation in an on call rota to provide support outside of working hours

Skills

Key technologies and capabilities for this role

Hybrid CloudPublic CloudOn-Premise InfrastructureComputeStorageRemote DesktopITSMIncident ManagementProblem ManagementChange ManagementTroubleshootingVulnerability Remediation

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is a hybrid based role based out of the Belfast office, with some travel within Europe required.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills and experience are required for the Hybrid Cloud Engineer role?

Extensive experience supporting Enterprise Infrastructure, working in a third Line IT Support team, ability to diagnose and troubleshoot technical issues, excellent communication skills, and attention to detail are required.

What does the team structure look like for this position?

The role reports into the Infrastructure Operations Team Lead within the Europe Infrastructure team and involves mentoring, coaching, and serving as a point of escalation for team members.

What makes a strong candidate for this Hybrid Cloud Engineer position?

A strong candidate has extensive experience in Enterprise Infrastructure and third Line IT Support, excellent technical skills for troubleshooting across compute, storage, and cloud, plus the ability to communicate effectively with vendors and clients while working methodically.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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