Maintenance at Hiller Plumbing, Heating, Cooling & Electrical

Memphis, Tennessee, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HVAC, Home Services, ConstructionIndustries

Requirements

Prefer 5 years of supervisory experience in residential service and maintenance operation
Prefer 5 years of verifiable work experience in HVAC industry
Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment
Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment
Valid driver’s license
EPA Certified
High School diploma or general education degree (GED) required
NATE Certification preferred
HVAC certification or Diploma preferred

Responsibilities

Ensure each team member completes job performance standards to appropriate codes and customer satisfaction
Supervise HVAC personnel to include performance evaluations, training needs, and work assignments to ensure effective operations
Complete weekly truck inspections and audits of paperwork and service call checklists
Ensure the team manages appropriate inventory of parts required for service calls
Coordinate with other departments to ensure objectives are met effectively and completely
Support field technicians on troubleshooting issues as needed
Responsible for the interview and selection process of team leads, technicians and apprentice candidates
Manage operational metrics including average invoice total, callback ratios and labor margins
Train, coach and mentor team leads, technicians and apprentices
Investigate any reported safety issues
Perform on-site job inspections
Provide feedback, coaching, and ongoing technical and communication training to all subordinates to increase performance
Perform other duties as assigned

Skills

HVAC

Service

Installation

Maintenance

Team Leadership

Plumbing

Heating

Cooling

Electrical

Hiller Plumbing, Heating, Cooling & Electrical

Plumbing, HVAC, and electrical services provider

About Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.

Nashville, TennesseeHeadquarters

1990Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Employee Referral Bonus

Risks

Increased competition in the Southeastern US could erode Hiller's market share.

Rising raw material costs may impact profit margins and pricing strategies.

Labor shortages in skilled trades could affect service quality and availability.

Differentiation

Hiller guarantees satisfaction with 'Happy You'll Be or the Service Is Free'.

The company offers transparent, no-surprise pricing to build customer trust.

Hiller's WIN5 philosophy ensures benefits for customers, employees, and communities.

Upsides

Smart home integration offers growth opportunities for Hiller's HVAC and plumbing services.

Demand for energy-efficient systems allows Hiller to promote eco-friendly products.

Subscription-based maintenance services provide steady revenue and customer retention.

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