Human Resources Shared Services Specialist I at Interpublic Group

Omaha, Nebraska, United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Up to 2 years of experience using HR systems for administration, HR Operations, case management, or similar responsibilities
Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner
Proficiency in using HR Information Systems and case management tools
Excellent data entry skills with a focus on accuracy and speed
Ability to multitask and prioritize work in a high-volume, fast-paced environment
Familiarity with HR processes and best practices, particularly within a shared services context

Respond to employee inquiries promptly and accurately via the Helix system, providing clear and concise information
Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution
Process transactions related to employee personal data with a high level of accuracy and attention to detail
Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures
Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees
Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience
Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis