HRA Operations Associate at Vitable Health

Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, Healthcare, Employee BenefitsIndustries

Requirements

Licensed insurance agent
Experience working with Healthcare.gov and/or other state-based exchanges such as Covered California
Communicate clearly and effectively in both verbal and written formats
Demonstrate patience, empathy, and the ability to stay composed under stress
Apply insurance expertise to guide individuals through the process of signing up for health coverage
Navigate and perform confidently within support or sales-based digital platforms

Responsibilities

Providing customers a seamless support experience
Submitting applications to the carrier and owning till approval
Helping customers navigate the healthcare system
Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned
Comprehensively documenting phone calls and emails with members in Zendesk
Answering qualifying and benefit-specific questions
Providing phone and email coverage for members as scheduled

Skills

Key technologies and capabilities for this role

Insurance LicenseCustomer ServiceZendeskPhone SupportEmail SupportHealthcare NavigationBenefits EnrollmentIssue Resolution

Questions & Answers

Common questions about this position

What benefits are offered for this role?

Benefits include 100% Silver Plan + Full Medical Coverage, Dental and Vision Coverage, 401(k) and Life Insurance, Access to Vitable’s Primary Care membership, and Unlimited PTO.

Is this position remote?

Yes, Vitable has a remote-first culture.

What qualifications are required for this role?

Candidates must be a licensed insurance agent with experience working with Healthcare.gov and/or other state-based exchanges such as Covered California.

What skills will be assessed during the interview?

Interviews will assess clear and effective communication in verbal and written formats, patience, empathy, composure under stress, insurance expertise to guide sign-ups, and confidence in support or sales-based digital platforms.

What makes a candidate stand out for this position?

Candidates with experience using Zendesk, 5+ State Licenses, and who are fluently bilingual will be prioritized.

Vitable Health

Direct primary care with virtual visits

About Vitable Health

Vitable Health offers a direct primary care health plan that improves access to quality healthcare for uninsured and underinsured Americans through virtual and in-home visits. Their membership model eliminates copays and deductibles, making healthcare more affordable for employees while helping employers manage costs. Unlike traditional healthcare plans, Vitable focuses on providing continuous care without out-of-pocket expenses, resulting in high satisfaction rates among members. The company's goal is to transform healthcare delivery, ensuring that everyone can access the care they need.

Philadelphia, PennsylvaniaHeadquarters

2020Year Founded

$24.1MTotal Funding

SERIES_ACompany Stage

Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Home Office Stipend

Remote Work Options

Company Equity

Mentorship Program

Risks

Expansion into 40 states may strain operational capabilities and affect service quality.

Rising healthcare costs could challenge Vitable's no out-of-pocket cost model.

Increased competition from other direct primary care providers may threaten market share.

Differentiation

Vitable Health offers a unique direct primary care model with no out-of-pocket costs.

The company provides virtual and in-home visits, enhancing accessibility for members.

Vitable's partnership with Mishe Health expands access to specialty care at discounted rates.

Upsides

Vitable Health raised $16M to expand into 40 states, increasing its market reach.

The growing demand for telehealth services aligns with Vitable's virtual care offerings.

Employers seeking comprehensive health benefits can drive Vitable's membership growth.

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