Customer Support Specialist
AffiniPaySalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Health Insurance, Healthcare, Employee BenefitsIndustries
Requirements
- Licensed insurance agent
- Experience working with Healthcare.gov and/or other state-based exchanges such as Covered California
- Communicate clearly and effectively in both verbal and written formats
- Demonstrate patience, empathy, and the ability to stay composed under stress
- Apply insurance expertise to guide individuals through the process of signing up for health coverage
- Navigate and perform confidently within support or sales-based digital platforms
Responsibilities
- Providing customers a seamless support experience
- Submitting applications to the carrier and owning till approval
- Helping customers navigate the healthcare system
- Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned
- Comprehensively documenting phone calls and emails with members in Zendesk
- Answering qualifying and benefit-specific questions
- Providing phone and email coverage for members as scheduled
Skills
Insurance License
Customer Service
Zendesk
Phone Support
Email Support
Healthcare Navigation
Benefits Enrollment
Issue Resolution
Vitable Health
Direct primary care with virtual visits
About Vitable Health
Vitable Health offers a direct primary care health plan that improves access to quality healthcare for uninsured and underinsured Americans through virtual and in-home visits. Their membership model eliminates copays and deductibles, making healthcare more affordable for employees while helping employers manage costs. Unlike traditional healthcare plans, Vitable focuses on providing continuous care without out-of-pocket expenses, resulting in high satisfaction rates among members. The company's goal is to transform healthcare delivery, ensuring that everyone can access the care they need.
Philadelphia, PennsylvaniaHeadquarters
2020Year Founded
$24.1MTotal Funding
SERIES_ACompany Stage
Social Impact, HealthcareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Home Office Stipend
Remote Work Options
Company Equity
Mentorship Program
Risks
Expansion into 40 states may strain operational capabilities and affect service quality.
Rising healthcare costs could challenge Vitable's no out-of-pocket cost model.
Increased competition from other direct primary care providers may threaten market share.
Differentiation
Vitable Health offers a unique direct primary care model with no out-of-pocket costs.
The company provides virtual and in-home visits, enhancing accessibility for members.
Vitable's partnership with Mishe Health expands access to specialty care at discounted rates.
Upsides
Vitable Health raised $16M to expand into 40 states, increasing its market reach.
The growing demand for telehealth services aligns with Vitable's virtual care offerings.
Employers seeking comprehensive health benefits can drive Vitable's membership growth.
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