HR Service Delivery Lead with German at Accenture

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, Professional ServicesIndustries

Requirements

Strong German written and verbal communication skills
At least 3 years of HR experience
At least 2 years experience in a similar role (people lead)
Demonstrated expertise in process area
Coaching/mentoring skills
Demonstrated issue management/problem solving skills
Discretion, professionalism, confidentiality and judgment
Strong customer service skills
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Strong time management skills
Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels
Ability to function effectively as a team member and organize work activities for others on the team
Ability to adapt to changing environment and support of multiple clients
Ability to develop/analyze/interpret data, rationale for alternative solutions to problems and take appropriate actions

Responsibilities

Daily supervision of a team (e.g., delivery, process, business operations)
Manage the workload of the team, make work assignments, and develop team members
Operate as a subject matter expert and escalation point for issue resolution and customer escalations
Manage effective internal/external client relationships within a defined area of responsibility and build client relationships in the wider group or unit
Exercise consistent judgment and discretion with work directly related to management policies and the general operations of the business
Interpret day-to-day business objectives and prepare/execute operational practices/work programs
Ensure proper execution of processes by team - review all incoming work for clarity, provide clear work directions, receive requests for assistance from the field, determine level of assistance required and respond appropriately
Perform data entry or other client related tasks in various systems, as required
Plan and facilitate weekly (as required) team calls/meetings, present and facilitate at group meetings and new hire integrations, develop presentation content
Anticipate, identify, and assess complex issues/problems, develop and implement a corresponding plan of action to bring the situation to resolution, communicate changes to direct manager and assist other team leads with resolutions, as needed
Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency, provide cost estimates and execute implementation of improvements
Direct work within clear budgetary guidelines
Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs
Perform analysis of quality audits, analyze results and develop process improvements to maintain quality deliverables

Skills

Team Leadership

Workload Management

Issue Resolution

Client Relationship Management

Process Execution

Data Entry

Presentation Skills

Problem Solving

German

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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