HR Service Delivery Associate at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, HR ServicesIndustries

Requirements

Any Graduation or Postgraduate
1 to 4 years of professional experience, with minimum 1-2 years in HR data administration (SuccessFactors preferred)
Experience in shared services environment desirable
Experience with solution center technology (e.g., case management), HR systems, work intake systems like ServiceNow preferable
Strong analytical skills and attention to detail
Strong written and verbal communication skills
Strong interpersonal skills and customer service focus
Experience working with customers across different geographies advantageous
Ability to practice good judgement and strong decision-making skills
Ability to handle confidential and sensitive information professionally
Ability to navigate computerized data entry systems or relevant applications
Ability to prioritize and multitask

Responsibilities

Process employee code creation for new hires, leaves, separations, employee status changes, and other employee lifecycle events for India and Rest of Asia regions
Resolve HR requests/cases in ServiceNow by adhering to HR SOPs/process steps
Process pay changes, including promotions/demotions, ad hoc wage/salary changes, and global mobility transactions
Share inputs with payroll team for payroll-related transactions
Support annual pay planning by coordinating with cross-functional teams
Review process-related documentation and update concerned teams
Ensure all necessary documents and approvals are received and information is entered accurately
Resolve errors related to job or employee information
Conduct data quality reviews, monitor, and correct processing errors
Process Global Mobility Cost Projections
Coordinate data entry into third-party systems where not automated
Maintain employee files and records to meet recordkeeping requirements
Work on various processes and domains across different geographies
Assist in testing HRIS/HRMS upgrades and new system functionality
Cross-train in other areas and fill in for administrative responsibilities during absences or heavy workloads
Assist team members with problems, concerns, or questions relating to employee data, jobs, positions, compensation, and pay administration
Communicate questions, concerns, or issues, and suggest resolutions to the team
Improve workforce performance and productivity, boost business agility, increase revenue, and reduce costs through employee data process design and management

Skills

Employee Data Process Design

SuccessFactors

ServiceNow

Case Management

HR Systems

Query Management

Analytical Skills

Communication Skills

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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