2+ years of prior relevant experience in the housekeeping department
High School Diploma or GED
Must be 21 years of age or older
Responsibilities
Supervises GRA’s, Housepersons, assigned floors and ensures all rooms and hallways are cleaned to Company standards
Creates a good work environment that promotes teamwork, mutual respect, and employee satisfaction and properly utilizes performance feedback, recognition, training, and adherence to company policies, legal requirements, and collective bargaining agreements
Inspects the required number of guest rooms on a daily basis to ensure Guest Room Attendants (GRA’s) are conforming to the sanitation requirements of health laws and standards set by the Company
Maintains records including repairs needed, lost and found items, and quality of work completed by employees
Instructs employees on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
Reports all work orders to status and any follow required
Utilizes proper procedures for entering/cleaning a guest room
Resolves guest complaints in a timely manner
Meet productivity standards for your position ensuring each GRA completes the number of credits required