Hospitality Coordinator at Roofstock

Charleston, South Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Property Management, HospitalityIndustries

Requirements

Field-based role covering a subset of homes in a designated zone
Ability to perform physical tasks including inspections, restocking, light maintenance, bedmaking, resetting decor, tidying, and trash removal
Availability to respond quickly to urgent in-stay needs or guest issues
Comfort with task management systems for documenting inspections and reporting issues
Willingness to handle occasional phone calls/messages to/from guests and owners
Flexibility to support other zones and assist teammates as needed
Professional presence in the field

Responsibilities

Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and report issues via task management systems
Restock consumables and inventory supplies to maintain functional, clean, and stocked (FCS) readiness
Leave hospitality touches such as gifts and welcome notes for arriving guests
Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues
Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash
Respond quickly to urgent in-stay needs or on-the-ground guest issues when dispatched
Track supply usage and flag homes with unusual patterns or repeated problems
Be a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners
Support Hospitality Managers with dispatching of field tasks during non-peak times of day
Primarily support the operations of your zone while being available to assist other zones as needed based on market need
Other duties as assigned

Skills

Hospitality

Customer Service

Guest Management

Owner Relations

Team Collaboration

Vendor Coordination

Short-term Rentals

Roofstock

Online marketplace for single-family rentals

About Roofstock

Roofstock is an online marketplace that allows investors to purchase single-family rental homes that are already leased to tenants, enabling immediate passive income without the hassle of property management. The platform targets individual investors looking to diversify their portfolios with real estate, particularly those who prefer remote investing. Roofstock stands out by enhancing liquidity in the traditionally illiquid real estate market and offering a rigorous property certification process, including inspections and a money-back guarantee. The company's goal is to simplify real estate investing, making it accessible and straightforward for individual investors.

Oakland, CaliforniaHeadquarters

2015Year Founded

$361.4MTotal Funding

SERIES_ECompany Stage

Real EstateIndustries

201-500Employees