Hospice Scheduling Specialist

Position Overview

The Hospice Scheduling Specialist will assist agency personnel in the care coordination of patient/client services. This position will serve as a liaison between the organization, referral sources, patients/clients, and agency personnel.

Employment Type

Full-time

Working Hours Per Week

40

Location

Remote/Nationwide, USA

Essential Duties and Responsibilities

• Coordinate and assign daily patient appointments and schedules for clinical field staff.
• Complete the scheduling workflow by assigning appropriate clinical team members according to the ordered visit frequencies.
• Plan and assign client visits to clinical staff based on geographic proximity and staff availability, in coordination with Clinical Supervisors.
• Proactively identify and resolve scheduling issues to ensure all patient appointments are accurately assigned and not missed.
• Generate and work daily and weekly scheduling reports to ensure timely patient visit assignments, monitor visit completion, and identify unassigned visits.
• Effectively communicate essential information to the hospice management team and clinical providers to support seamless coordination of care and services.
• Participate in daily scheduling morning team huddles and attend scheduled company meetings.
• Prepare Triage after-hours, holiday, and weekend scheduling reports for the Triage and weekend staffing teams.
• Effectively utilize computer software applications (Microsoft Word, Microsoft Excel, and Microsoft Teams).

Qualification Requirements

• College degree preferred.
• High school diploma or GED equivalent required.
• At least two years of scheduling experience (Hospice scheduling highly preferred).
• Strong computer skills.
• Critical thinking and problem-solving skills.

Certificates, Licenses, Registrations

• Must have and maintain in good standing professional license, certificate, or registration, as applicable.

Physical Demands

• Regularly required to talk or hear.
• Regularly required to stand, walk, sit, climb stairs, use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• Frequently lifts and/or moves up to 20 pounds.
• Specific vision abilities required include close vision and the ability to adjust focus.

Work Environment

• This job generally operates in a clerical office setting.
• Routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• May travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

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