Home Lending Specialist at Fifth Third Bank

Grand Rapids, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, MortgageIndustries

Requirements

College degree preferred
At least 1-2 years of mortgage loan or related experience
Strong interpersonal skills, as communication is a primary function
Thorough knowledge of company products
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Responsibilities

Respond to advanced customer needs via telephone or email, focusing on inquiries for new mortgage loans
Assess customer needs and cross-sell additional bank products
Answer incoming phone calls from potential customers regarding requests/questions concerning new mortgage loans
Actively identify and cross-sell additional bank products
Process customer application requests
Facilitate the account approval process with underwriting, processing, and closing departments
Be responsible and accountable for risk by exchanging ideas, elevating concerns, following policies and procedures, and managing risks
Ensure actions and behaviors drive a positive customer experience

Skills

Mortgage Lending

Customer Service

Cross-Selling

Loan Processing

Underwriting Coordination

NMLS Registration

SAFE Act Compliance

Telephone Communication

Risk Management

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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