Home Equity Mortgage Loan Processor at Accenture

Sacramento, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, MortgageIndustries

Requirements

Minimum of 2 years of mortgage experience
Minimum of 2 years of customer contact experience
NMLS license required
Flexible schedule, including ability to work evenings, weekends, and overtime as needed
Hours typically 8 am - 5 pm PT or 9 am EST - 6 pm ET depending on location and business needs
Remote opportunity; must be located within 100 miles of a local Accenture office
Ability to work well in a fast-paced, multi-task environment
Self-starter that thrives in a team environment
Strong organizational, problem solving and time management skills
Professional communication both written and verbal

Responsibilities

Meet production, quality and service standards with emphasis on delivering exquisite customer service
Manage a large pipeline of applications while meeting required service level agreements
Perform thorough application review, collection, review and validation of all required documentation, including income calculation
Follow up with customers within established timeframes and deliver a quality application to Underwriting
Serve as primary point of contact, providing timely and periodic status updates on loan applications
Return all inquiry calls within service level agreement
Accept incoming phone calls
Make outbound phone calls to follow up on outstanding documents and provide updates on loan status
Monitor and respond to incoming emails
Monitor and respond to incoming voicemails
Document all communication
Achieve customer delight through establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments
Articulate difficult and/or complex information in a clear manner while conveying compassion to drive customer retention and sales partner confidence

Skills

Mortgage Processing

Loan Application Review

Income Calculation

Customer Service

Phone Communication

Email Management

Documentation Validation

NMLS License

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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