Help Desk Specialist (Contractor) at Freenome

Brisbane, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, BiotechnologyIndustries

Requirements

3+ years of experience as a Help Desk Specialist or related IT Customer Support role
Experience with Mac (preferred) and Windows platforms
Experience with Google Workspace (G Suite)
Experience with Mobile Device Management (MDM) tools (Jamf or Manage Engine Preferred)
Experience with modern ticketing systems (Freshservice Preferred)
Good understanding of computer systems, mobile devices and other tech products
Experience with Windows 10/11 and Mac OS 14+
Experience onboarding and offboarding users in an enterprise environment
Excellent communication and customer service skills
Experience in creating/updating documentation on processes and solutions
Basic Networking knowledge

Responsibilities

Provide primary support for Corporate devices and systems issues/requests, and ensure all IT incidents and requests are prioritized and resolved in a timely and professional manner within SLA guidelines
Perform onsite troubleshooting through diagnostic techniques and pertinent questions
Create and manage user accounts, permissions, and access controls
Create step-by-step training material and documentation with screenshots for clients and colleagues
Install and manage lab related software and licenses
Setup workstations, servers, and other hardware components
Work through the problem-solving process with customers, empowering them to do the same in the future
Proactive on identifying and reporting potential problems before an incident is reported
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), conference room systems and other systems
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in our ticketing system
Follow-up and update customer status and information
Collaborate with Network and System Administrator to develop and maintain solutions in a regulated environment
Provide onsite meeting support (Zoom and AV systems) for large and important meetings
Maintain comprehensive documentation for configurations, troubleshooting steps, and routine procedures
Coordinate and execute seamless hardware and software upgrades in collaboration with cross-functional departments, ensuring zero disruption to laboratory operations

Skills

Key technologies and capabilities for this role

Help Desk SupportTroubleshootingUser Account ManagementActive DirectoryHardware SetupSoftware InstallationLANWANDiagnostic TechniquesSLA ManagementDocumentationProblem Solving

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is a 3 month contract assignment working onsite Mon-Fri from 9am - 5pm.

What experience is required for this Help Desk Specialist role?

Candidates must have 3+ years of experience as a Help Desk Specialist or related IT Customer Support role, along with experience in Mac (preferred) and Windows platforms, Google Workspace, and Mobile Device Management tools like Jamf or Manage Engine.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the IT team at Freenome look like?

You will join Freenome's dynamic Information Technology Team, collaborating with Network and System Administrator and cross-functional departments in a regulated environment.

What makes a strong candidate for this Help Desk Specialist role?

A strong candidate has 3+ years in help desk or IT support, experience with Mac, Windows, Google Workspace, MDM tools like Jamf, and modern ticketing systems like Freshservice, plus a good understanding of computer systems and proactive problem-solving.

Freenome

Biotechnology company for early cancer detection

About Freenome

Freenome focuses on improving cancer detection through advanced blood tests. The company uses a multiomics approach, analyzing various biological data types, including genomics and proteomics, to find cancer markers in blood samples. This method allows for non-invasive early detection of cancer, which is crucial for effective treatment. Freenome differentiates itself from competitors by its unique combination of data analysis techniques and its commitment to clinical trials and research collaborations. The company's goal is to enhance cancer diagnostics and make early detection accessible to healthcare providers and patients, ultimately aiming to save lives through timely intervention.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$1,032.6MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

201-500Employees

Benefits

Competitive market-based salaries

Annual bonus opportunities

Relocation packages

Medical, dental, & vision coverage

401k

Wellness programs

Equity

PTO

Risks

Employee layoffs may affect morale and innovation efforts.

Integration of Oncimmune Ltd. could divert focus from core projects.

Competitive landscape in cancer detection may impact Freenome's market share.

Differentiation

Freenome uses a unique multiomics approach for early cancer detection.

The company focuses on non-invasive blood tests for cancer screening.

Freenome's platform designs personalized health conditions based on cell-free genome analysis.

Upsides

Recent $254 million funding boosts clinical programs and platform expansion.

Partnership with Walgreens enhances clinical trial diversity and patient recruitment.

PROACT LUNG study positions Freenome as a leader in lung cancer diagnostics.

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