Head of Production Operations at Zeta

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

Candidates should possess 15+ years of experience in IT operations management, with a focus on IT service management and ITIL frameworks, and demonstrated experience in managing large-scale operations within the banking or similar industries. Strong programming skills and understanding of automation tools, along with experience with Kubernetes, Prometheus, and other cloud-native technologies, are required, as well as a solid understanding of cloud-native applications and cloud service monitoring.

Responsibilities

The Head of Production Operations will oversee the global production operations, ensuring the highest levels of service uptime and reliability, and will manage day-to-day operations including deployments, change management, and service upkeeping for various SaaS products. This role involves leading and mentoring a team of site delivery managers, SaaS reliability operations, and platform SREs, developing and implementing ITSM processes and frameworks, liaising with customers to manage site-specific initiatives, ensuring compliance with security and regulatory requirements, and driving continuous improvement and automation within the operations team. Additionally, the role requires collaboration with senior leadership to align operational strategies with business goals.

Skills

ITSM

ITIL

SRE

Change Management

Deployments

SaaS Operations

Service Uptime

IT Service Management

Zeta

Cloud-native payment card processing platform

About Zeta

Zeta provides a platform for payment card processing that is designed for banks, financial institutions, and fintech companies. Their main product, the Omni Stack, allows clients to easily create and manage digital credit, debit, and prepaid card programs. This platform works by integrating with existing systems through APIs, which helps streamline the payment processing experience. Zeta stands out from its competitors by focusing on cloud-native solutions and ensuring compliance with important regulations, which helps build trust with their clients. The company's goal is to make payments seamless and less noticeable in everyday transactions, moving towards a future where payments are 'invisible'.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$369.6MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Risks

Competition from fintech startups may erode Zeta's market share.

Data privacy concerns could arise as Zeta expands globally.

Dependence on key partnerships like Sparrow poses risks if disrupted.

Differentiation

Zeta's Tachyon platform powers Sparrow's top-rated credit card for underserved markets.

Zeta's Omni Stack enables rapid launch of digital card programs for financial institutions.

Zeta is recognized for compliance with ISO IEC 27001, PCI DSS 4.0, and SOC 2 Type 2.

Upsides

Zeta's partnership with Sparrow opens new revenue streams in underserved markets.

Zeta's technology receives high ratings, enhancing brand reputation and customer trust.

Recognition by Celent boosts Zeta's market positioning for US banks and credit unions.

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