Head of Operations Transformation at Deliveroo

London, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food DeliveryIndustries

Requirements

Candidates must possess exceptional communication and stakeholder management skills with the ability to influence at a senior level. Proven senior leadership experience in Operations, Transformation, or Compliance is required, along with a strong record of delivering cross-market or cross-functional programs at scale. Expertise in process improvement, compliance management, and audit execution is also necessary.

Responsibilities

This role will lead and critically input into shaping global compliance, efficiency, and operational excellence standards. Responsibilities include leading compliance-related initiatives such as Right to Work processes and Facial Recognition features, partnering with Product on new feature rollouts, and managing compliance communications to markets. The Head of Operations Transformation will also own and drive compliance audits, act as the primary point of contact for Enterprise Risk, lead efficiency and quality improvement initiatives, and own the compliance impact strategy. Additionally, they will partner with Data teams to develop dashboards and insights, conduct competitor benchmarking, and manage and develop direct reports.

Skills

Compliance

Operational Excellence

Stakeholder Engagement

Program Management

Strategic Vision

People Management

Process Improvement

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

Land your dream remote job 3x faster with AI

Try Jobo Free