Head of Operations at AIG

Capelle aan den IJssel, South Holland, Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree or 7 - 10 years of related Commercial Insurance experience
3 years of recent, direct team management experience
Strong knowledge of program and reinsurance structures
Coursework completed towards CPCU, ARM, or other relevant commercial insurance industry designations preferred but not required
Advanced knowledge of commercial P&C insurance

Responsibilities

Provide superior service delivery to underwriters, brokers and clients across all aspects of the policy lifecycle
Manage underwriting support staff for all lines of business in the Netherlands
Contribute to the country’s Senior Management Team (SMT) and keep business and functional leaders updated on status/developments in Global Operations
Actively manage the team of ~10 in-country Underwriting Assistants, including hiring, performance management, development, and schedule coordination
Serve as the key point of contact for business process outsourcing providers (e.g., Accenture), manage and monitor service delivery, highlight risks, forecast transaction volumes, and review invoice accuracy
Identify servicing issues with Shared Services, document them, and work with management to resolve
Assume an active role in projects, particularly the implementation of the Standard Commercial Underwriting Platform (SCUP) transformation, and contribute to process design and operating model considerations
Communicate and collaborate across the EMEA region to contribute to process standardization and support design/implementation of underwriting operating models
Interact with the local insurance market, develop relationships with brokers and stakeholders (e.g., TPAs), and represent AIG in market bodies and forums (e.g., eABS)
Track and translate quality, processing timeliness, productivity, and service delivery requirements into metrics; recommend performance measurements; review and manage production/quality control processes
Ensure compliance with insurance & taxation laws and compliance requirements/procedures
Work closely with IT, project management, and business analysts on projects; act as subject matter expert for requirements gathering, design, testing, deployment; act as change agent for adoption
Serve as point of contact for Internal Audit, ensure compliance with guidelines, and assist with responses/action plans to findings
Attend underwriting reviews/operational meetings, report on process/regulatory changes, backlogs, etc., capture takeaways, and implement action plans

Skills

Key technologies and capabilities for this role

Operations ManagementTeam ManagementUnderwriting SupportService DeliveryBusiness Process OutsourcingVendor ManagementProject ManagementProcess StandardizationPerformance ManagementHiringStakeholder ManagementRisk ManagementInvoice ReviewTransformation Projects

Questions & Answers

Common questions about this position

What is the team size this role manages?

The role actively manages a team of ~10 in-country Underwriting Assistants.

Is this position remote or office-based?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the key responsibilities that show required skills for this role?

The role requires skills in team management including hiring and performance management, managing outsourcing providers like Accenture, leading projects such as SCUP transformation, ensuring compliance with laws, and collaborating across EMEA on process standardization.

What makes a strong candidate for Head of Operations?

A strong candidate has experience managing underwriting support teams, outsourcing relationships, leading transformations like SCUP, contributing to senior management, and building market relationships in insurance.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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