Head of KYC Operations - EMEA at Wise

Budapest, Hungary

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Exceptional verbal and written English communication skills, with proficiency in additional languages considered advantageous. Ability to articulate complex concepts clearly to diverse audiences
Extensive experience, typically 10+ years, in Operations (preferably KYC/AML, financial crime, compliance, or related fields within the financial services industry)
Demonstrated leadership experience, preferably 8+ years, in leading and mentoring large teams, fostering an inclusive and high-performance culture
In-depth expertise and strategic understanding of the regulatory environment and evolving framework surrounding KYC/AML
Proficient in utilizing advanced analytics tools, such as Looker, Superset, or equivalent platforms, to drive data-driven decision-making
Highly punctual, with a strong sense of initiative and a proactive approach to driving strategic objectives and delivering results
Exceptional communication and interpersonal skills, coupled with strong organizational capabilities. Ability to effectively manage time and thrive in fast-paced, high-pressure environments
Expertise in multi-tasking and maintaining accountability in complex and challenging scenarios
Proven ability to identify and address gaps in policies and processes, providing detailed feedback and constructive recommendations through established communication channels
Strong track record of personal ownership and responsibility, with a demonstrated ability to collaborate effectively across various teams and levels within the organization
Strategic capability in analyzing team metrics and implementing initiatives to enhance performance and drive key project outcomes

Responsibilities

Lead the KYC Operations Function organization to ensure its compliance and provide instant service with best-in-class quality in a scalable, cost-efficient manner
Work in partnership with other Wise teams and functions, most prominently with Wise Product and Compliance
Lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence
Set and execute strategic objectives, build high-performing teams, and ensure they meet operational and quality targets
Oversee 150+ employees across multiple locations both internally and outsourced, ensuring achievement of the organization's mission and alignment of operational strategies with business goals
Serve as the onsite lead for the team based in the Budapest office, helping them experience the Wise culture to the highest level

Skills

KYC

AML

Operations Management

Compliance

Financial Crime

Team Leadership

Strategic Planning

Operational Excellence

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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