Head of Customer Success EMEA at Pigment

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Business Planning, Financial PlanningIndustries

Requirements

Proven people leader in B2B SaaS Customer Success, managing Team Leads and multi-country CSM teams
Track record improving NDR through programmatic adoption and systematic risk management
Executive presence and storytelling with VP/C-level stakeholders
Commercial acumen across renewals and expansions
Familiar and interested by AI tools
Operational discipline: forecast hygiene, account planning, and KPI-driven reviews
Strong cross-functional leadership with Sales, SC, Partners, and Services
Excellent communication skills and crisp written storytelling in French / English; additional European languages are a plus
Based in Paris or London
Nice to have: Experience with planning/EPM platforms
Nice to have: Familiarity with EMEA GTM nuances and markets

Responsibilities

Lead and develop the EMEA CS organization: Manage and coach the NEMEA and SEMEA Team Leads and, through them, CSMs; Establish clear goals, territory focus, and capacity plans across sub-regions
Own regional outcomes: Deliver NDR targets, improve product adoption breadth and depth, and reduce risk via systematic health reviews and save plans; Maximize our platform adoption with a strong focus on AI Agent
Executive customer engagement: Act as an executive sponsor on strategic accounts and run outcome-focused QBRs, ROI reviews, and success narratives
Standardize the EMEA CS operating system: Codify playbooks for onboarding, adoption, risk management, and expansions; Leverage Scaled Solutions and community programs to amplify reach and consistency
Cross-functional orchestration: Partner with Sales and SC on expansion strategy and account plans; Engage Partners and Professional Services to align with The Pigment Frame delivery methodology and quality standards; Participate directly with Product, Engineering, and other leaders across the business to drive company vision
Voice of the Customer: Channel structured feedback to Product to influence roadmap and improve end-to-end experience
Hiring and enablement: Shape EMEA hiring profiles, support recruitment, and ensure ongoing enablement for Team Leads and CSMs

Skills

Key technologies and capabilities for this role

Customer SuccessPeople ManagementTeam LeadershipNDRProduct AdoptionExecutive EngagementData-Driven OperationsHealth ReviewsSave PlansCross-Functional CollaborationHiringTerritory ManagementCapacity Planning

Questions & Answers

Common questions about this position

Is this a remote position or does it require being in the office?

The role requires someone based in Paris or London.

What are the key responsibilities for this role?

You will lead and develop the EMEA CS organization by managing Team Leads and CSMs, own regional outcomes like NDR targets and product adoption, engage executives on strategic accounts, standardize operations, orchestrate cross-functionally, provide voice of the customer, and handle hiring and enablement.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What is the company culture like at Pigment?

Pigment takes smart risks, celebrates bold ideas, challenges the status quo, and works as one team, with a focus on innovation and impact at scale.

What makes a strong candidate for this Head of Customer Success role?

The ideal candidate combines people management, executive customer engagement, and data-driven operational rigor, with experience leading CS teams, driving NDR and adoption, and orchestrating cross-functionally.

Pigment

SaaS platform for financial planning and analysis

About Pigment

Pigment offers a financial planning and analysis platform that simplifies complex financial reporting and forecasting for businesses of all sizes. The platform operates on a software-as-a-service (SaaS) model, where clients subscribe and pay a recurring fee. Pigment's features include connectivity, processing power, and collaboration tools, which enhance the user experience and differentiate it from other financial planning tools. Users can create detailed financial models covering various aspects like human resources, revenue, expenses, and cash flow, which traditional spreadsheets often cannot handle effectively. By automating these processes, Pigment enables businesses to save time and focus on analyzing their financial data to drive value.

Paris, FranceHeadquarters

2019Year Founded

$378.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, FintechIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Paid Vacation

Parental Leave

Performance Bonus

Risks

Increased competition from Anaplan and Adaptive Insights with expanding AI capabilities.

Potential market saturation in North America could lead to pricing pressures.

Challenges in maintaining data security due to stringent Canadian data protection laws.

Differentiation

Pigment offers real-time data visualization for enhanced business decision-making.

The platform integrates AI for predictive analytics and insights in financial planning.

Pigment's user-friendly interface simplifies complex financial reporting and forecasting.

Upsides

Pigment raised $145m in Series D to expand its SaaS product in North America.

Strategic partnership with Deloitte enhances Pigment's credibility in digital finance transformation.

Pigment AI launch aims to deliver faster, smarter business insights for teams.

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