[Remote] Head of Communications at Paddle

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Fintech, TechnologyIndustries

Requirements

A strategic communicator with experience spanning PR, internal, and social media
A natural storyteller who can translate complex ideas into clear, compelling messages
Confident managing external agencies and building trusted relationships with journalists and analysts
Calm under pressure, with strong judgement and credibility when representing leadership
Skilled at integrating brand, content, and comms for consistent narrative execution
Experienced in using social as a reputational channel — not just a marketing one
A proactive planner who thrives in a fast-paced, scaling environment
Excited by the opportunity to help define a company’s public voice at a pivotal moment of growth

Responsibilities

Define and execute Paddle’s integrated communications strategy (internal, external, and social)
Build and maintain strong relationships with tier-one media, analysts, and influencers
Lead the social media direction, ensuring tone, cadence, and content reflect our brand voice
Manage the day-to-day press office, overseeing coverage, message pull-through, and issues management
Partner with executives on visibility and thought leadership programmes — from media briefings to keynote amplification
Oversee internal comms to keep employees informed, inspired, and aligned to company priorities
Anticipate risks, own crisis and issue comms, and ensure preparedness with clear playbooks and templates
Manage agency partners and collaborate with Content, Creative, and Product Marketing to align storytelling
Track and report on share of voice, sentiment, and engagement across earned and owned channels

Skills

Communications Strategy

Media Relations

Analyst Relations

Social Media Strategy

Internal Communications

PR Agency Management

Issues Management

Thought Leadership

Storytelling

Press Office

Paddle

Platform for SaaS billing and compliance

About Paddle

Paddle simplifies software sales for SaaS companies by providing a platform that manages billing, payments, tax compliance, and customer support. Its tools allow developers to focus on product development instead of administrative tasks. Paddle's all-in-one solution includes payment processing, subscription management, invoicing, and compliance with international tax laws, helping clients streamline operations and scale efficiently. The company earns revenue through transaction fees and subscription plans, aligning its success with that of its clients. Paddle's platform is flexible, easy to configure, and offers extensive API documentation for seamless integration. It also supports webhook notifications for real-time updates. The goal of Paddle is to be a vital partner for software companies aiming to grow internationally while managing the complexities of tax and compliance.

London, United KingdomHeadquarters

2012Year Founded

$283.4MTotal Funding

SERIES_DCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Benefits

Competitive compensation & share options

Private healthcare & mental health coaching

Flexible time off

Learning & development

Family leave

Wellbeing points

Transportation subsidies

Home workstation budget

Risks

Emerging payment platforms may erode Paddle's market share.

Slower SaaS industry growth could impact Paddle's transaction-based revenue model.

Rising churn rates in SaaS could lead to decreased revenue for Paddle.

Differentiation

Paddle offers a unique Merchant of Record model for SaaS companies.

The platform integrates billing, payments, and tax compliance into a single solution.

Paddle's API and webhook features enable seamless integration for developers.

Upsides

Paddle's AI Launchpad supports the growing trend of AI-powered SaaS solutions.

The new billing features cater to the demand for hyperlocalised payments.

Paddle's all-in-one platform is attractive amid rising churn rates and tighter budgets.

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