Head of CDD Operations (Tallinn/Budapest) at Wise

Tallinn, Harju County, Estonia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Proven track record of 10+ years in Operations (ideally KYC/AML, financial crime, compliance or a related function)
8+ years of experience leading and scaling large, multi-locational teams
Deep fluency in the global KYC/AML regulatory landscape and ability to translate complex requirements into actionable, forward-looking strategies
Adept with analytics tools (like Looker, Superset) to uncover insights, drive decisions, and measure what matters
Exceptional communicator and influencer able to articulate a compelling vision to diverse audiences, from team members to C-level executives, and build strong relationships across the organization
Proactive driver of change with a relentless sense of ownership, thriving in fast-paced environments, excelling at navigating complexity, and identifying/closing process gaps

Responsibilities

Architect the vision and strategy for the global CDD Operations function, setting the roadmap to make processes more compliant, efficient, scalable, and customer-focused
Transform the customer onboarding journey by leveraging data and user insights to create a robust, intuitive experience
Optimize the vendor ecosystem, implement cutting-edge metrics, and establish governance for operational excellence
Develop a people strategy to define career paths, foster a culture of high performance and continuous improvement, and ensure the right leaders are in place
Partner with Product and Compliance teams, providing operational insights and strategic direction to influence the development of market-leading KYC products

Skills

Key technologies and capabilities for this role

KYCCDDComplianceOperations ManagementVendor ManagementData AnalysisMetricsGovernancePeople ManagementStrategic PlanningCustomer OnboardingProcess Optimization

Questions & Answers

Common questions about this position

What experience is required for the Head of CDD Operations role?

You need 10+ years in Operations, ideally in KYC/AML, financial crime, compliance or related functions, and 8+ years leading and scaling large, multi-locational teams. Additional skills include strategic thinking with fluency in global KYC/AML regulations, data analytics proficiency with tools like Looker and Superset, and exceptional communication and influencing abilities.

Is this role remote or on-site?

The role is on-site in Tallinn or Budapest.

What is the salary for this position?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The role emphasizes building a high-performance culture with continuous improvement, fostering leadership development, and creating career paths while focusing on operational excellence, compliance, and customer experience.

What makes a strong candidate for this Head of CDD Operations position?

A strong candidate has 10+ years in operations like KYC/AML, experience scaling multi-locational teams, strategic insight into regulations, data analytics skills, and the ability to communicate visions across levels.

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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