Guestworks Solutions Coordinator

Position Overview

Vacasa is seeking a detail-oriented and customer-focused Guestworks Solutions Coordinator to join our team. In this role, you will be the primary point of contact for homeowners enrolled in our Guestworks Program, assisting them with account-related inquiries, financial statements, rates, and revenue insights. This is an administrative position focused on providing clear, accurate, and timely support to homeowners who manage the operational aspects of their rentals.

Employment Type

Full-time (Implied by benefits offered)

Location Type

100% Remote

Residency Requirement: Must reside in one of the following states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY.

Compensation

• Salary: $18 - $26 / hour. Actual pay will vary based on a candidate's skill, experience, education, and/or location.

Responsibilities

• Serve as a trusted resource for homeowners, answering questions about their accounts, financial statements, revenue, and pricing strategies.
• Assist owners with calendar management, booking policies, and online account features to help optimize their rental performance.
• Clarify contract details and account-related programs, ensuring homeowners understand their agreements.
• Collaborate with internal teams to provide homeowners with up-to-date information and resources.
• Address inquiries professionally and efficiently, ensuring homeowners feel supported in managing their rental business.
• Perform other administrative tasks as needed.

Requirements

• Work Environment:
  • Dedicated, quiet space.
  • Reliable internet connection, must meet a minimum of 100 mbps.
• Skills and Qualifications:
  • Technical Skills:
    • Strong communication skills – ability to explain complex topics clearly via email, chat, and phone.
    • Excellent organizational and time management skills – ability to juggle multiple homeowner requests while maintaining attention to detail.
    • Tech-savviness – comfortable using online tools and software like G Suite, CRM platforms, and booking management systems.
    • Problem-solving mindset – ability to think critically and find solutions for homeowners.
    • Adaptability – thrive in a fast-paced and ever-evolving environment.
    • Self-motivation – work independently while being a strong team player.
    • Ability to handle difficult conversations with professionalism and empathy.

Why Vacasa

Vacasa started with a simple idea: connect homeowners and renters through smart technology and dedicated local teams. Today, we are the largest full-service vacation rental company in North America. Our operations teams are crucial to our success, ensuring seamless stays and memorable vacations for our guests.

Benefits and Perks

• Health/dental/vision insurance based on hours worked.
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked.
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.
• Health & Dependent Care Flexible Spending Accounts based on hours worked.
• Paid Flex Time Off.
• Employee Assistance Program (EAP).
• Employee Discounts.
• Please visit our careers page to review our full benefits offerings.

Company Information

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Vacasa is committed to maintaining a safe and productive work environment.