Guest Service Supervisor at Global Partners

Waterford, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Exceptional guest service skills, including pleasant greetings and parting remarks
Superior relationship-building skills to connect with guests and associates
Confident communication style with eye contact
Demonstrated trustworthiness and responsibility
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards, maintaining proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipCommunicationProblem SolvingEmployee CoachingPOS OperationsOrganizational SkillsDecision MakingRelationship Building

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Required skills include exceptional guest service skills, superior relationship-building, confident communication, leadership to direct others, and problem-solving abilities.

What is the company culture like at Global Partners LP?

The company emphasizes maintaining a positive and productive store environment, delivering energy to communities for over 90 years, investing in future growth and innovation like GlobalGLO, and supporting local communities.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate exceptional guest service skills, leadership to supervise and coach employees, problem-solving, trustworthiness, and self-starting abilities with strong organizational skills.