Guest Service Supervisor at Global Partners

Bridgewater, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-first mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confidence and eye contact with guests
Superior relationship-building skills and ability to connect with guests and associates
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to help them perform specific tasks
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address guest inquiries and resolve issues effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipTeam SupervisionProblem SolvingDecision MakingOrganizational SkillsPOS SystemsCash HandlingInventory ReplenishmentStore OperationsHousekeepingSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this a remote position or does it require onsite work?

This is an onsite position.

What key skills are required for the Guest Service Supervisor role?

Required skills include a guest-first mentality and exceptional guest service skills, superior relationship-building skills, detail-oriented and excellent organizational skills, and strong leadership with ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company values passionate people with great ideas, focuses on delivering energy to communities, invests in the energy transition, supports communities through charitable work, and provides opportunities for career advancement.

What makes a strong candidate for this Guest Service Supervisor role?

A strong candidate demonstrates a genuine love for taking care of guests, a guest-first mentality, confidence, trustworthiness, problem-solving skills, and self-starter qualities with decision-making and leadership abilities.