Guest Service Supervisor at Global Partners

Fitchburg, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Convenience StoresIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests, showcasing exceptional guest service skills
Superior relationship-building skills to establish connections with guests and associates
Confident and able to make eye contact with guests
Reliable and accountable
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven ability to take initiative and make decisions
Capable of directing others and prioritizing tasks

Responsibilities

Oversee employees, ensuring they perform all assigned job duties effectively
Provide constructive feedback to employees to improve their performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards, maintaining proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Manage all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipTeam SupervisionEmployee CoachingProblem-SolvingOrganizational SkillsCommunicationPoint of Sale OperationsStore OperationsRelationship Building

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include exceptional guest service skills, superior relationship-building, confident communication with eye contact, leadership to direct others, and strong organizational and problem-solving abilities.

What is the company culture like at Global Partners LP?

The company has been delivering energy to communities for over 90 years, operates Alltown Fresh and energy terminals, and is committed to the energy transition while supporting communities; they seek passionate people with great ideas.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a reliable self-starter with proven leadership, exceptional guest service skills, relationship-building abilities, and problem-solving expertise to lead teams and ensure operational efficiency.