Guest Service Supervisor at Global Partners

Mansfield, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuinely love to take care of guests and demonstrate pride in your work
Display a guest-come-first mentality and exceptional guest service skills, including pleasant greetings and parting remarks
Confident and make eye contact with guests
Superior relationship-building skills to establish connections with guests and associates
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address guest concerns and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCoachingPoint of SaleStore MaintenanceProblem SolvingOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are needed for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship-building, detail-oriented organizational abilities, problem-solving techniques, and leadership to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company values passionate people who work from the heart, genuinely love taking care of guests, and contribute great ideas, while committing to energy transition and community support.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates are self-starters with a guest-first mentality, proven leadership in supervising and coaching employees, problem-solving skills for issue resolution, and trustworthiness in handling cash and operations.