Guest Experience Associate at Placemakr

South Salt Lake, Utah, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Real EstateIndustries

Requirements

Can-do spirit, utility player mentality, and commitment to service
Ability to serve as primary point of contact for guests and residents
Willingness to handle 'behind the scenes' duties and keep operations smooth
Flexibility to perform any task, no matter how small
Ability to work in a fast-paced, hands-on environment
Embody Placemakr's Community Norms and Property Team Mission
Availability for full-time rotational shifts including weekdays, weekends, evenings, and holidays

Responsibilities

Welcome guests and support the guest experience in various capacities
Perform basic maintenance fixes
Prep rooms for guests
Stock amenities
Jump in to handle diverse tasks as needed to ensure smooth operations
Consistently demonstrate exceptional service to guests, residents, and partners

Skills

Key technologies and capabilities for this role

guest servicecustomer servicehospitalityteam collaborationoperational executionresident support

Questions & Answers

Common questions about this position

What is the compensation for the Guest Experience Associate role?

The position offers a competitive pay rate, a generous monthly bonus program of up to $500/month, and company stock options.

What are the benefits offered for this position?

Benefits include 401k with 4% employer matching, and medical, vision, and dental insurance plans.

Is this role remote or on-site?

This is an on-site property team position requiring availability for weekdays, weekends, evenings, and holidays with rotational shifts. Non-property team members enjoy remote-first work, but this role is part of the on-site property team.

What skills or qualities are required for the Guest Experience Associate?

The role requires a can-do spirit, utility player mentality, commitment to service, ability to thrive in a fast-paced hands-on environment, and embodiment of Placemakr's Community Norms and Property Team Mission.

What is the company culture like at Placemakr?

Placemakr has a collaborative, driven culture obsessed with service, where no task is too small, team members jump in to make things happen in a fast-paced hands-on environment, and they hold biannual in-person get-togethers.

Placemakr

Online platform for making reservations

About Placemakr

Placemakr provides an online booking platform that allows users to make reservations for various services, including restaurants, hotels, and appointments. The platform features a clean and modern design, making it easy for customers to navigate and book services with a prominent 'Book Now' button. It targets both individuals and businesses looking for an efficient booking process. Placemakr operates by charging businesses a fee for using its platform, which helps streamline their booking management and attract more customers. The goal of Placemakr is to simplify the booking experience for users while offering valuable services to businesses across different industries.

Washington, District of ColumbiaHeadquarters

2017Year Founded

$183.7MTotal Funding

LATE_VCCompany Stage

Consumer Software, FintechIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Phone/Internet Stipend

Stock Options

Performance Bonus

Risks

Rapid expansion in Texas may strain operational resources and lead to management inefficiencies.

Integration of Amazon's technology may face challenges related to data privacy and security.

New brand concepts like 'Hosted by Placemakr' may dilute core offerings and confuse customers.

Differentiation

Placemakr offers pop-up hotels in luxury apartment buildings, blending home and hospitality.

The company integrates Amazon's Just Walk Out technology, enhancing guest convenience and experience.

Placemakr's platform features a modern design, streamlining the booking process for diverse clients.

Upsides

Expansion in Texas with new properties diversifies offerings and captures different market segments.

W. Edward Walter's addition to the board brings valuable real estate and hospitality expertise.

Partnerships with universities introduce tech-forward solutions, enhancing competitive edge and innovation.

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