Guest Care at SpartanNash

Kentwood, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, GroceryIndustries

Requirements

High school diploma or GED (required)
One year of prior retail or related experience preferred
Good verbal communication skills; ability to interact politely and effectively with customers
Good customer service and organizational skills; detail-oriented
Good reading, writing and arithmetic skills
Ability to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally
Ability to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently

Responsibilities

Provide courteous guest service in person or by telephone; answer incoming calls to the retail store and direct calls to the appropriate department and assist with guest questions in store
Perform/process guest services transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers (Western Union), media related purchases, etc. in accordance with Company policies
Operate cash register to itemize customer purchases and assist guests with self-checkouts; handles a variety of products which may include dry groceries, frozen foods, dairy products, produce, poultry, fish, beef and pork products
Process financial transactions including, but not limited to; cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; and bag customer purchases
Maintain understanding of current store programs and product locations
Understand use of check-stand equipment (register, self-checkouts) and its efficient operation
Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), the sale of alcohol and tobacco products, etc
Communicate the Company programs (i.e., loyalty program, scans, etc.), in-store specials and coupons to customers, and models high standards of service to achieve a customer oriented store
Maintain a clean and well-stocked department; ensure the department complies with Company safety and sanitation procedures and standards
Notify the department lead or manager of any issues with pricing, cash registers, etc
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
Additional responsibilities may be assigned as needed

Skills

Key technologies and capabilities for this role

Customer ServiceTelephone EtiquetteCash Register OperationSelf-Checkout AssistanceTransaction ProcessingLottery SalesMoney OrdersWestern UnionRetail Sales

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

Where is this job located?

The job is located at 6127 Kalamazoo SE - Kentwood, Michigan 49508.

What skills or experience are required for the Guest Care role?

The role requires courteous customer service skills, ability to operate cash registers and assist with self-checkouts, processing various financial transactions, and maintaining knowledge of store programs and product locations.

What is the company culture like at SpartanNash?

SpartanNash emphasizes a People First culture, Operational Excellence, and Insights that Drive Solutions, with a family of 20,000 Associates contributing to customer-focused innovation.

What makes a strong candidate for this Guest Care position?

Strong candidates will demonstrate courteous customer service, familiarity with cash handling and register operations, ability to process diverse transactions, and commitment to safety, sanitation, and company policies.