[Remote] Group Health Operations Manager at Blank Street

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

Associate’s Degree or Bachelor’s Degree preferred
RN / LPN License required
Utilization Review experience required
Business experience in a healthcare and/or insurance setting preferred
Business experience in a Worker’s Compensation and/or Auto insurance setting preferred
Exceptional communication skills with a clear understanding of company business lines
Ability to apply critical thinking, manage time efficiently, and meet specific deadlines
Computer literacy and typing skills essential
Supply and support own internet services with uninterrupted connection for remote work

Responsibilities

Oversee and ensure overall profitability of the regional operations center, including reaching/exceeding financial & referral goals
Manage staffing efficiencies, performance expectations, and improvements for existing staff
Present regular reporting to management on requested topics
Drive revenue growth by delivering excellent customer service, meeting scheduling best practices and turnaround time requirements, ensuring timely delivery of high-quality reports, and managing client inquiries timely
Optimize physician costs by ensuring client invoices adhere to fee schedules, overseeing proper physician selection based on claimant location, specialty, and pricing, and building relationships with key physicians for panel retention
Monitor key performance metrics of CSRs and QA Specialists, ensuring team meets/exceeds 85% of output goals for scheduling and QA targets
Hire new staff based on increased referral volume or new clients
Conduct timely and constructive performance evaluations, handle discipline and termination per company policy
Manage overall production, performance, and quality of the assigned region
Plan and organize daily activities related to production and operations
Measure productivity by analyzing performance data, financial data, and activity reports
Coordinate with support departments (HR, finance, IT, BA) for successful operations
Determine labor needs to meet production goals

Skills

Key technologies and capabilities for this role

Operations ManagementRevenue GrowthCustomer ServiceStaff ManagementPerformance MetricsHiringPerformance EvaluationsQuality AssuranceSchedulingPhysician Network ManagementFee Schedule ComplianceReporting

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a 100% remote position.

What education and credentials are required?

An Associate’s Degree or Bachelor’s Degree is preferred, and an RN or LPN License is required.

What experience is preferred for this role?

Business experience in a healthcare and/or insurance setting is preferred, along with experience in Worker’s Compensation and/or Auto insurance settings. Utilization Review experience is required.

What skills are needed for this position?

Exceptional communication skills with a clear understanding of company business lines and the ability to apply critical thinking are required.

What is the company culture like?

Dane Street emphasizes individual and team contributions, caring for customers and each other, and maintaining a positive working environment that promotes client satisfaction and results.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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