Global Warranty Business and Client Operations Analyst at AIG

Jeffersonville, Indiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, WarrantyIndustries

Requirements

Experience with technical tools leveraged in operations, IT and project management, specifically: SQL, Excel, Jira & database experience
Bachelor's degree in business administration, computer sciences, or work experience equivalent
6+ years of experience in operations in the Warranty space
Excellent time management, communication and organizational skills
Experience supporting requirements gathering, analysis and documentation
Strong analytical and problem-solving skills, with the ability to execute effective operational plans
Proven ability to work effectively with internal and external stakeholders at all levels of a large-scale organization

Responsibilities

Support and develop Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives
Collaborate with Operations leadership to define business requirements for a project or a process improvement
Ownership of monthly Premium Booking/Collections reconciliation for specific countries, regions or programs assigned
Identify root causes and solutions; work with Operations leadership, SMEs and support staff to define short- and longer-term required improvements
Work with Operations counterparts & business leadership to ensure requirements are accurately captured
Facilitate system updates, collaborate with cross-functional teams and support user acceptance testing to ensure that solutions meet the business needs
Contribute to project documentation such as business process documentation and other process workflow diagrams as required
Support assigned business as usual and recurring standard processes, including new product introduction, product pricing revisions, system error reviews & corrections and quarterly business reviews

Skills

Key technologies and capabilities for this role

SQLExcelJiraDatabaseProcess ImprovementRoot Cause AnalysisUser Acceptance TestingProject ManagementBusiness RequirementsStandard Operating Procedures

Questions & Answers

Common questions about this position

What technical tools and skills are required for this role?

The position requires experience with SQL, Excel, Jira, and database experience, along with strong analytical and problem-solving skills.

What is the work arrangement or location policy?

The role requires team members to be primarily in the office to support in-person collaboration, which is a vital part of AIG's culture.

What experience level is needed for this position?

Candidates need 6+ years of experience in operations specifically in the Warranty space, plus a Bachelor's degree in business administration, computer sciences, or equivalent work experience.

What is the company culture like at AIG?

AIG values in-person collaboration as a vital part of its culture to foster effective teamwork and a supportive environment for team members and clients.

What makes a strong candidate for this analyst role?

Strong candidates will have 6+ years in warranty operations, technical skills in SQL/Excel/Jira, excellent communication and organizational abilities, and proven experience in requirements gathering and stakeholder collaboration.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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