Responsibilities

The Global Payroll Manager will act as the first point of contact for clients, responding to payroll-related inquiries and resolving routine issues, working with clients during the onboarding process to ensure a smooth transition into payroll services. They will troubleshoot payroll discrepancies or errors, collaborating with internal teams and local payroll partners to achieve timely resolution and client communication. The role involves assisting in processing payroll for employees, ensuring accuracy in wage calculations and compliance with local regulations, coordinating with stakeholders for correct execution and legal adherence, and handling payroll submissions including salary adjustments and bonuses. Furthermore, they will conduct regular check-ins with customers to assess satisfaction and identify areas for improvement, collaborating with cross-functional teams to ensure seamless customer experiences and address client needs effectively, and escalating more complex issues to senior team members for guidance.