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Common questions about this position
The position is based in the New York office.
This information is not specified in the job description.
The role requires strong legal and regulatory expertise, global leadership in compliance, team management and mentoring skills, knowledge of regulatory frameworks for credit rating agencies, and experience in program development, internal controls, and risk management.
The Compliance Department is a key control function that works closely with rating analysts, legal, finance, technology, business development, and senior management; this role reports to the General Counsel with a line to the Board of Managers and manages Heads of Compliance in the U.S., Europe, and Japan.
A strong candidate is an experienced leader with strong legal and regulatory expertise, global leadership capabilities, team management skills to mentor regional heads, and hands-on experience in strategic and operational compliance matters across multiple jurisdictions.
Customer experience management for utilities and government
KUBRA provides customer experience management solutions tailored for large utility companies and government entities in North America. Their services include billing and payments, mapping, mobile applications, proactive communications, and artificial intelligence tools, all aimed at improving customer interactions and operational efficiency. KUBRA's solutions are used by over 365 clients, impacting more than 40% of households in the U.S. and Canada, resulting in over 1.5 billion customer interactions each year. The company offers various digital payment options, including partnerships with Apple Pay and Google Pay, ensuring convenience for customers. KUBRA generates revenue through subscription fees for its software and transaction fees from payment processing, allowing for steady income while expanding its offerings. The goal of KUBRA is to enhance customer engagement and streamline operations for utilities and government organizations.