Global Escalations Specialist at Match Group

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Online Dating, TechnologyIndustries

Requirements

Minimum of 2+ years in a similar role
Basic knowledge of Zendesk
Ability to understand and summarize complex cases quickly
Outstanding analytical skills and excellent judgement
Highly flexible and adaptable
Ability to multitask, keep up with large volumes of emails in a fast-paced environment
Outstanding time management and prioritization skills
Quick learner
Great teammate
Tech savvy
Strong attention to detail
Passion for helping people
Ability to use critical thinking and logic to isolate and resolve issues
Bachelor degree or higher or equivalent

Responsibilities

Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Match Group experience
Investigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member support
Investigate bug and app functionality reports and work with Engineering to help them resolve issues
Collect user feedback on new product and feature rollouts
Be comfortable dealing with high pressure issues, gray areas and policy/process changes
Address sensitive content issues (graphic content, hate speech, etc.)
Communicate & co-ordinate with cross-functional partners across Member Experience, Engineering, Comms, Marketing, Legal, outsourced partner teams and more

Skills

Key technologies and capabilities for this role

ZendeskTrust & SafetyEscalations InvestigationPolicy EnforcementTOS EnforcementBug TroubleshootingCross-functional CollaborationUser Feedback Collection

Questions & Answers

Common questions about this position

What is the compensation for the Global Escalations Specialist role?

The job offers competitive pay along with comprehensive health coverage.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Global Escalations Specialist position?

Candidates need a minimum of 2+ years in a similar role, basic knowledge of Zendesk, outstanding analytical skills, excellent judgement, and strong time management and prioritization skills.

What is the company culture like at Match Group?

The culture combines the hustle of a startup with the impact of a global business, featuring an extraordinary team of smart, creative, fun, and highly motivated people, plus team bonding events, yoga classes, and social events.

What should I include in my application to stand out for this role?

Highlight your 2+ years in a similar role, Zendesk knowledge, analytical skills, judgement, flexibility, multitasking ability, time management, and passion for helping people, along with a bachelor's degree or equivalent.

Match Group

Provides online dating and social discovery

About Match Group

Match Group leverages the Swipe feature® and social discovery, facilitating deeper connections through its portfolio of online dating brands, with a global presence and availability in over 40 languages.

Dallas, TexasHeadquarters

1986Year Founded

$400MTotal Funding

IPOCompany Stage

Consumer Software, Social ImpactIndustries

1,001-5,000Employees

Benefits

Medical/Dental/Vision Insurance

Charitable Matching Program

Retirement Matching Funds

Training and Education Allowance

Performance Bonuses

Mental Health Counseling

Risks

Increased competition from AI-driven dating apps may draw users away.

Privacy concerns and data breaches could impact reputation and operations.

Free dating apps with innovative features may pressure Match Group's pricing models.

Differentiation

Match Group offers nearly 50 brands catering to diverse dating communities.

The company generates revenue through subscription, transaction, and advertising models.

Match Group operates globally, available in over 200 countries and 40 languages.

Upsides

Increased interest in AI-driven matchmaking enhances user experience and engagement.

Growing trend of VR integration offers immersive dating experiences.

Rising demand for niche platforms caters to specific interests and communities.

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