International Business Development Manager
Muon SpaceSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, HealthcareIndustries
Requirements
- 5+ years of customer relationship management experience
- 3+ years of experience within an Employee Assistance Program (EAP) setting
- Excellent verbal and written communication skills
- Strong project management and cross-functional collaboration skills
- Ability to prioritize and multitask, balancing the needs of multiple customers
- Excellent negotiation and creative problem-solving abilities
- Bachelor's degree in Business or a related field, or equivalent practical experience
- Direct experience in a global or international role
- A strong passion for mental health and a customer-centric mindset
- Ability to thrive in a fast-paced, ambiguous environment and effectively manage change
- A dynamic, professional, and collaborative work style
- Excellent computer literacy
- Physically located within the United Kingdom
Responsibilities
- Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for our Workforce Mental Health customers
- Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries
- Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews
- Deliver international awareness sessions and coordinate the delivery of local language sessions to drive member engagement
- Proactively monitor international account risk and collaborate with CSMs to develop and implement effective mitigation strategies
- Liaise with internal teams and our global network to coordinate the delivery of core services, training, and critical incident support
- Maintain accurate and up-to-date customer records in our internal systems
Skills
Customer Success
Account Management
International Service Delivery
Mental Health Solutions
Client Relationship Building
Provider Network Management
Business Reviews
Risk Monitoring
Stakeholder Engagement
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees