Recognised payroll qualification such as IPASS or equivalent, evidencing professional payroll expertise
Extensive experience managing end-to-end payroll processes across multiple payroll cycles (weekly, fortnightly, monthly) and diverse client portfolios
Strong leadership skills with proven ability to manage, develop, and motivate a high-performing payroll team
Excellent communication and client relationship management skills, capable of handling complex payroll issues and escalations confidently
Advanced proficiency in MS Office, particularly Excel, with a keen eye for detail and accuracy
Demonstrated adaptability to evolving payroll legislation, technology, and best practices, with a proactive approach to continuous learning and process improvement
Responsibilities
Lead and develop the payroll team to ensure high performance, motivation, and adherence to deadlines
Oversee the accurate, timely, and compliant processing of payrolls for a diverse client portfolio, maintaining strong client satisfaction
Implement process improvements and best practices that enhance payroll efficiency, accuracy, and compliance
Manage client relationships as the primary point of contact, resolving escalated payroll issues and providing expert advice
Support business development initiatives and contribute to expanding the payroll practice
Train, performance manage, and develop the payroll team to maintain a motivated and high-performing workforce
Ensure accurate and timely payroll processing across weekly, fortnightly, and monthly cycles, compliance with legislation, and internal policies
Act as the primary client contact, providing proactive support, resolving complex issues, and delivering on-site client training as needed
Drive efficiency initiatives, manage payroll budgets, forecasting, and monitoring costs
Support payroll software implementation, ensure data security, and stay abreast of regulatory changes