General Manager - SaaS

The General Manager will be responsible for the end-to-end performance of the flagship gym management SaaS platform, including sales, marketing, revenue growth, onboarding, and customer success. They will own the P&L, define the go-to-market roadmap, and scale the product's presence across key markets, particularly in Australia and APAC. Responsibilities include full commercial ownership from strategy to execution, shaping and driving global go-to-market strategy, influencing product positioning and pricing, and leading customer advocacy by owning the end-to-end journey. The role involves delivering key business metrics such as revenue growth, NPS, CAC/LTV, and margin contribution. The General Manager will align and energize cross-functional teams in a matrixed environment, partner with Product and Engineering to influence product strategy and roadmap, and collaborate with Customer Support and Service to ensure customer satisfaction and meet SLA targets. They will also be a key driver of Xplor's overall strategy in the Fitness & Wellbeing vertical.