Gateway DevOps Engineer at Zoom

San Jose, California, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CommunicationsIndustries

Requirements

BS or MS in Computer Science, Data Science, or a related technical field
5 years of hands-on DevOps experience, with proven expertise in infrastructure design, automation, and cloud-native operations
Experience with AWS services and Kubernetes-based production deployments
Proficiency in Infrastructure as Code (Terraform) and configuration management tools (Ansible)
Scripting skills in Python, Bash, or Go
Experience deploying and monitoring containerized workloads using Kubernetes and Docker in production
Background in monitoring and observability tools such as Prometheus, OpenTelemetry, Grafana, and the ELK stack
Demonstrated experience leading large-scale technical projects with cross-functional teams
Linux systems administration and troubleshooting skills
Excellent communication skills and a collaborative mindset
Experience with Linux command line utilities and shell scripting
Hands-on experience with medium to large scale CI/CD projects using Infrastructure-as-Code tools: Terraform, CloudFormation, Pulumi
In-depth knowledge of network stack and Linux network layer
Experience with SIP and H.323 protocol and conference room technologies

Responsibilities

Deploy and maintain gateway services (CRC, RTCWeb, VOIP) on Kubernetes clusters across multi-cloud and on-premises environments
Monitor infrastructure and develop automation solutions to streamline operations and reduce manual effort
Take ownership as the on-call engineer for assigned services, ensuring uptime and reliability
Lead full lifecycle service deployment and continuous monitoring in production environments
Develop and enhance automation pipelines using tools such as Ansible, Python, Bash, C++, Java, or Go
Monitor and ensure the health of production systems utilizing observability tools like Prometheus, OpenTelemetry, Grafana, and ELK Stack
Lead large-scale, high-impact technical projects to improve deployment processes and operational stability
Build scalable, containerized workloads using Kubernetes and Docker
Act as a technical mentor for junior engineers, promoting automation and operational best practices
Participate in on-call rotations, responding to incidents and ensuring rapid resolution
Mentor and guide team members to adopt the best automation practices aiming to reduce toil and enhance efficiency
Collaborate in an agile and evolving high-impact environment driving cloud-native innovation and operational excellence
Work collaboratively across teams to drive continuous improvements in system reliability and automation

Skills

Key technologies and capabilities for this role

AWSKubernetesDockerTerraformAnsiblePythonBashGoPrometheusOpenTelemetryGrafanaELKInfrastructure as Code

Questions & Answers

Common questions about this position

What experience level is required for the Gateway DevOps Engineer role?

The role requires 5 years of hands-on DevOps experience, with proven expertise in infrastructure design, automation, and cloud-native operations.

What key technical skills are needed for this position?

Required skills include experience with AWS services and Kubernetes-based production deployments, proficiency in Infrastructure as Code (Terraform) and Ansible, scripting in Python, Bash, or Go, and knowledge of monitoring tools like Prometheus, OpenTelemetry, Grafana, and ELK stack.

Is this a remote position or does it require office work?

The position is based at Zoom's San Jose offices.

What is the team structure like for this role?

The engineering team consists of eight specialized departments that function as a highly collaborative, diverse powerhouse, delivering seamless communication solutions across software development, machine learning, quality assurance, and infrastructure.

What education is required for the Gateway DevOps Engineer position?

Candidates must have a BS or MS in Computer Science, Data Science, or a related technical field.

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

Land your dream remote job 3x faster with AI

Try Jobo Free