Functional Trainer at Shift5

Center Valley, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Payments, Commerce TechnologyIndustries

Requirements

Strong knowledge of Shift4 products, services, merchant services, troubleshooting, compliance, and best practices
Proficiency in instructional design methodologies and applications such as Camtasia, Articulate Rise 360, Articulate Storyline, or other course authoring tools
Ability to collaborate closely with Support, Operations, Learning & Development, Knowledge Content teams, Knowledge Specialists, management, and technical developers
Professional demeanor and leadership skills to represent Shift4 positively in training and workplace environments

Responsibilities

Develop and deliver advanced training sessions and workshops using effective instructional design methodologies to empower agents and merchants to resolve issues and optimize payment processing
Design and lead simulation and lab-based functionality and troubleshooting exercises for hands-on learner experiences
Provide professional representation of Shift4 to employees, demonstrating leadership and a positive tone in classroom and workplace settings
Curate, update, and maintain training curriculums and assignments with regular updates to key stakeholders every 2-3 business days, covering products, procedures, troubleshooting, compliance, and best practices
Create and maintain knowledge assessment and advancement procedures to validate learning objectives and use of knowledge-based resources
Collaborate with Knowledge Specialists, management, and technical developers to update procedures and ensure accuracy/relevance in training materials and knowledge content
Focus on process improvements within training curriculums for efficiency and organizational excellence
Utilize instructional design applications to create advanced learning modules, including videos, eLearning courses, and software simulations
Incorporate mixed media (graphics, animation, text, audio, video) into engaging, interactive online training solutions
Receive and review learner feedback to improve content creation
Work closely with mentoring management to provide feedback and transition learners to successful performance

Skills

Key technologies and capabilities for this role

Instructional DesignTraining DeliveryWorkshopsSimulation TrainingTroubleshootingPayment ProcessingDocumentationKnowledge Management

Questions & Answers

Common questions about this position

What is the salary or compensation for the Functional Trainer role?

This information is not specified in the job description.

Is the Functional Trainer position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Functional Trainer position?

Key skills include effective instructional design methodologies, developing and delivering training sessions and workshops, designing hands-on simulation and lab-based exercises, and curating training curriculums with collaboration across teams.

What is the company culture like at Shift4 for this role?

The culture emphasizes standards of excellence and efficiency, a knowledge-centered service culture, professional representation, and positive leadership in training and workplace interactions.

What makes a strong candidate for the Functional Trainer role?

Strong candidates excel in instructional design, hands-on training delivery, curriculum management, and cross-team collaboration, with a professional demeanor and commitment to knowledge-sharing best practices.

Shift5

Observability platform for operational technology

About Shift5

Shift5 offers an observability platform that focuses on cybersecurity and data analytics for operational technology (OT) in defense and transportation sectors. The platform collects and analyzes data from onboard systems, such as buses and weapon systems, and is protocol-agnostic, allowing it to adapt to various data communication protocols. By providing real-time insights, Shift5 helps clients improve safety, maintenance scheduling, and threat detection. The company's goal is to enable better decision-making to enhance the reliability and performance of their fleets.

Kansas City, MissouriHeadquarters

2019Year Founded

$104.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Employer-paid Life and Disability Insurance

Risks

Emerging OT cybersecurity startups could threaten Shift5's market share.

Rapid evolution of cyber threats may outpace Shift5's technological capabilities.

Economic downturns could lead to reduced budgets for cybersecurity solutions.

Differentiation

Shift5 offers a protocol-agnostic platform adaptable to any data communication protocol.

The company provides real-time, data-driven insights for defense and transportation sectors.

Shift5's platform enhances safety, availability, and resilience of operational technology assets.

Upsides

Growing demand for cybersecurity in transportation due to rising cyber threats.

Increased interest in predictive maintenance technologies to reduce costs and improve reliability.

U.S. Department of Defense's focus on cybersecurity presents opportunities for Shift5.

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